Fiat Egea Multijet 대여하기

We were very dissatisfied not so much with the car, but with Mr. Huseyin, who is a representative of the company that provides the car on the spot (Izmir airport). We flew from Antalya and indicated this when booking, including the flight number. Of course, we arrived at the domestic terminal. Huseyin came to meet us in the international terminal. As a result - unnecessary negotiations and lost time. He took us not to the parking lot of the rental company, but to some apartment building. Also he did not have a terminal for payment with a bank card, although in the terms of rental on the site was such a possibility. Then he took from us extra 10 euros for the passage of the car on toll highways, explaining that the car has a built-in transponder for automatic payment and that the amount will be deducted from it and it is just it. There was no information about this payment on the website when booking. The car was all mangled. We took 26 pictures of the damage to document the current condition of the car. But it seemed to drive, and time was a pity, so we decided to take the proposed copy. But after the same day we noticed how wiped the steering wheel and gear lever were. According to the contract the car should have been manufactured in 2022, but we took it in January 2024. A car can't look like this after 2 years of use. We started to look at its technical ticket, and it says that this car is not 2022, but 2018. So it's a different car than we ordered, even though it was the same model. The mileage was listed around 97000 kilometers, but such a wiped steering wheel and gearbox lever said that the car has passed much over 150000km. When we wrote to Hussain about it, he just said that the 2022 car was being repaired and he couldn't give any discounts for an older and beat up car, nor could he change it. In normal rental companies there is a rule, according to which, if the ordered car is not available for any circumstances, then the customers are given a similar or better, but never worse, as we got. And Husein did not say it himself in advance, but tried to hide it. Also with time we realized that the wiper blades and left window washer did not work in the car. Fortunately at least this after a conversation with Hussein managed to eliminate, but for this we had to drive ourselves to a certain car service and again spend our vacation time. In general, we do not recommend dealing with this car supplier (Hussein) and his company.

Hüseyin

Dear Customer, First of all, we would like to say that we are sorry for the negative experience you had. While customer satisfaction is important to us, the quality of the service we provide is equally valuable. We understand the issues you are experiencing and you can rest assured that we will take the necessary steps to investigate further. First of all, we would like to apologize for the confusion and waiting period at the airport. We do our best to prevent such situations from happening, we ask you to write or send a message on WhatsApp when we get off the plane. In addition, HGS fee for toll roads is charged in packages of 10 € if extra fees are requested. We are sorry for the problems experienced with the vehicle. Regarding the vehicle model and condition, we wanted to take into consideration that it should be in the same km and condition as our 2022 model vehicle. We understand your frustrations and inconvenience in resolving issues. We want to do our best to compensate you for your negative experience and regain your trust. We state once again that we are sorry for this incident you experienced, and we undertake to take the necessary measures to correct the problems and ensure future customer satisfaction. Regards,

For Russians it is very convenient that there is an opportunity to pay cash for the rental. We got a slightly scratched car, and I was worried that there would be problems when returning it (although all the scratches were included in the contract). But everything went fine, there were no complaints. The car turned out to be quite roomy and passed quite well even quite difficult areas with a sharp rise. I hope that I will use this service again.