Thank you for your message. We received excellent service and everything went smoothly with the Dacia. We were very happy with our rental experience.

Was my worst experience, well thought out deception and fraud. Renault Sandero Stepway 2025, gasoline was ordered. Stage 1 of the deception: 3 hours before the start of the rental, I was sent a message that such a car is out of stock, but will provide another, "class higher". This car turns out to be a 2015 Fiat 500 xl diesel, which I would never rent for any money. You have a dilemma: put up with it and take this junk or take nothing, lose the 40 euro deposit and stay overnight with your kid and stuff at the airport in a foreign country. I.e. the landlord always wins and loses nothing, if I refuse, they get charged for one day and don't rent anything. I'm sure they don't have 2020s cars at all and it's just a photo, but if they do exist, someone was lucky enough to get one, but the photo on the site remains and the scam continues. I didn't risk being without a car and got over it. Maybe if the country was more civilized or the arrival was in the afternoon, I would have tried renting locally and losing 40 euros. So I get a 2015 Fiat 500 xl, all stripped down, battered by life, humming wildly, very hard to pull, with the oil light on and every 5 minutes the screen lights up: Change oil. I'm pretty sure this sign has been there since 2015 and the oil in this car has never been changed before. Upon pickup, both myself and the lessor took pictures of the car and he told me that they were well aware of all the defects. So, handing over the car, divorce you for money, stage 2. Inspection of the car and I am presented with damage to the car, namely deep scratches on the black plastic on the arch of the front wheel, there as if the front black bumper smoothly passes into the arch. There is not a single dot on the paint of the car next to it. The part is located at the bottom and unnoticed no one could scratch me like that and drive away. The car all the rental period spent the night in the underground parking lot and there was not a single risk of scratching the plastic arch without hitting the paint, it is a very specific defect. But still, I'm being charged for the damage and a fine of 300 euros. I wouldn't give 300 euros for the whole fiat. Naturally, I refuse to pay, moral and psychological pressure begins, you have 3 hours before the flight, nerves, etc. And if you do not fall for this trick, suddenly there is a magic way out: you have to write a positive review on Google Maps. Apparently, Albanians do not know that the review can be changed or deleted later, but some are lazy and so remain excellent reviews. The way out of this situation: in Albania, when you get a car, you need to video the car from all sides and inside, and in the hood, and in the trunk because there are undoubtedly 3 and 4 stages to get money from you.