What our users say

Real feedback on rental experience with us

Yulia Nikolaeva
Yulia Nikolaeva

Skoda Fabia in Montenegro

Everything went well. By car: no complaints. The car body is clean, the interior is clean, which is nice. Pleased with the relatively new child seat, working properly. This is important for those with children. Drove on time. Contacted in advance. The return is also no problem. In general: everything is clear, without surprises. If we come again, then we will probably return to them. Thanks!

September 2019
Elbrus Agamaliyev
Elbrus Agamaliyev

Subaru Forester in Georgia

everything is fine. car is fine too. everything went very well. Thank you, next time I will also use your service. thank you.

August 2022
Csaba Aradi
Csaba Aradi

Citroen C4 in Montenegro

We were satisfied with the car and the price. See you again next year. Thank You!

June 2022
Vitali Zayats
Vitali Zayats

Hyundai Elantra in Georgia

Everything was very smooth and convenient. We had no issues with the rental 🙂

July 2023
Dmitrii Makarov
Dmitrii Makarov

Fiat Egea Urban in Turkey

I am satisfied with the rental! I ordered a Fiat Egea Urban, received a Renault Taliant, the car is brand new, the interior is clean. They helped me to find a place to pick up the car at Istanbul airport by watsap, they answered right away. The process of receiving the car was quick, they gave us the opportunity to carefully inspect the car. There was a question how to pay for toll roads - they told me that I could pay for it when handing over the car. Very convenient. I handed the car back in five minutes. In general, very pleasant impressions from the rental. I recommend.

November 2023
Sergei Gomon
Sergei Gomon

Ford Courier in Turkey

Everything went perfectly, the car is completely as we wanted in good condition. Delivery and acceptance of the car went very well and quickly! Price-quality - super! The only thing was inconvenient that the issuance manager spoke only Turkish, I had to work a little with the dictionary, and the rest was fine.

January 2023
Mohammed Hindi
Mohammed Hindi

Skoda Kodiaq in Montenegro

it was very nice experiment everything gone easily and very good. I have nothing to criticise I advice to deal with u. Thanks for everything u have done for me and I appreciate that

August 2023
Georgii Larionov
Georgii Larionov

Fiat Egea Urban in Turkey

All was good! The guys were only 30 minutes late but these are trifles in general everything was good

June 2023
Vladimir Moskalev
Vladimir Moskalev

Renault Symbol in Turkey

Everything went very well. I was pleased with everything. Rating 5 out of 5.

November 2023
Yelena Pridannikova
Yelena Pridannikova

Mitsubishi Outlander Asx in Georgia

Great service and great car. Took car for three days to explore the region of Borjomi and go to the north. Fast online booking. For the first time in my life, the opportunity to receive and deliver the car to the specified address. Charge is minimal, and evident convenience, considering there's 4 of you with luggage. Technical support online. A necessary thing (dangerous roads at this time of year). I will recommend you to all!

April 2019
Stanislav Feldman
Stanislav Feldman

Subaru Forester Limited in Georgia

Everything was fine, the car was satisfied. I'll contact you again just in case.

January 2023
Marcus Blumenfeld
Marcus Blumenfeld

Toyota Prius in Georgia

All was good

June 2023
Fatih Metin
Fatih Metin

Peugeot 208 in Montenegro

It was a quite friendship and helpful company. They meet you good car with fair prices. Thank you

July 2022
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Frequent Questions

📚 All
What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What does the “Declined” status mean?

The 'Declined' status indicates that the rental provider was unable to confirm the availability of the requested vehicle. We will contact you shortly to discuss alternative options. If these options are not satisfactory, you can cancel your booking. Prepayment will be returned to your account.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

Got questions?

Feel free to ask and we'll reply within 2 hours.