What our users say

Real feedback on rental experience with us

Iuliia Krasovskaia
Iuliia Krasovskaia
🇷🇺

Daihatsu Sirion in Montenegro

Everything went well, the car was brought to us directly to the house (very convenient, since we didn’t have to look for parking ourselves), and they picked it up there. Communication was also very pleasant. Thank you!)

January 2023
Anton Belka
Anton Belka
🇺🇦

Audi A3 in Montenegro

Yes, I tried to rent it, but it was being renovated. Instead, they gave skoda fabia. The car was brought directly to the hotel, the car was fine with low mileage. In principle, I am satisfied with everything, the service is good.

July 2021
Alyena Vasyukova
Alyena Vasyukova
🇲🇪

Peugeot 308cc in Montenegro

We were given another car, unfortunately. It was a Volkswagen golf. But everything else was very good. Very nice owner. Thank you.

June 2023
Liudmila Ivanova
Liudmila Ivanova
🇷🇺

Fiat Egea Multijet in Turkey

Everything was great, I've written a review before. Thank you for everything. For the car, for the understanding, I liked everything, I have already recommended you to my friends.

June 2023
Csaba Mate
Csaba Mate
🇭🇺

Citroen C1 in Malta

everything was perfect, we even got a bigger car (hyundai i20) for the same price. Picked up at the airport and dropped it off at there too. It was simple and fast!

October 2023
Nikita Vinahradau
Nikita Vinahradau
🇧🇾

Subaru Forester in Georgia

Everything was great! We were satisfied with the car, service, cost and attitude of the owner!

September 2023
Kevin Jagr
Kevin Jagr
🇨🇿

Lexus GX470 in Georgia

It was great! The car was working good and we were very happy that we rent this 4x4 car because in gudauri was a lot of snow. Unfortunately someone must have drove into the car while we were parking there for 3 days because the tail was a little bit scratched but I hope you could fix it.

January 2019
Ljudmilla Anissimova
Ljudmilla Anissimova
🇪🇪

Renault Clio 4 in Montenegro

Ok

June 2023
Konstantin Platonov
Konstantin Platonov

BMW X5 in Georgia

In principle, everything is fine. We met at the airport, the car was handed over without any problems. They showed where you can withdraw cash, where to buy a SIM card. The car is really more shabby than in the photo. And when booking, he indicated that we take the car at the airport and rent it there. But in the end they asked for another surcharge for a taxi to the airport 50 GEL. But in general, everything is fine.

October 2021
Mykyta Sydorenko
Mykyta Sydorenko
🇺🇦

Peugeot 207cc in Montenegro

It didn't go very well. Peugeot was old and broken, but these are trifles. On the second day, it just stopped starting the first time. Started on 20 attempts at best. I called the office, they said that they would change the car only if I came to Budva. I had to quarrel and an hour later they changed the car in Podgorica. They gave me a sedan, I don't remember the brand. I was driving normally, but the belt was broken in the back village

August 2022
Viktor Kudryavtsev
Viktor Kudryavtsev
🇷🇺

Nissan X-trail in the UAE

Everything is great, thank you. We were late both times to pick up and drop off the car, but it was not a crucial moment. The car was fresh, we didn't take a deposit, the car was handed over without any problems.

October 2023
Aleksandr Serkin
Aleksandr Serkin
🇷🇺

Skoda Fabia in Montenegro

Good car. The best economical option. We traveled on it around Montenegro with our family - we were satisfied. I recommend the supplier as decent and honest - thanks Milan. Maximum comfort for a minimum budget.

August 2019
Gregory Bronshtein
Gregory Bronshtein
🇮🇱

Volkswagen Golf 7 in Montenegro

Everything was good, my car is dead after 30km of drive and quickly replaced by new one. Milan was very helpful and nice all the way !!!

August 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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