I booked a 2025 Opel. I got a 2016 BMW sedan with over 200,000 miles on it. It was not at all what I expected. And they had no choice what to offer me.

We rented an Opel Corsa. But they replaced the car with a 2013 VW Golf, arguing that the Opel was defective. We asked to be picked up at the airport with a sign, but it did not happen. We asked for help from the locals. People called the owner of the car, as we had no connection and no internet in Albania. On had to go outside the airport with suitcases and two children. When we arrived at the office, the manager insistently asked for additional insurance, arguing that in case of any scratch and breakage we would pay a fine. In the end we paid another 220 € for the insurance. In general, the Golf was not bad, but we expected a completely different car. The car was returned without any problems, the manager did an inspection and drove us to the airport.