We had an Elantra for 7 or 8 days, the process was quite straight forward, easy to communicate with the agent and driver in country, very responsive. Car was not in the greatest condition but was acceptable, had winter tires as requested, and they gave me a set of plastic chains. i had an issue during the rental period, where the battery died one morning. i contacted the agent in charge and he sent somebody to jump start me since i did not have any jumper cables. i ended up buying a set up cables and leaving it in the car few recommendations for winter time: provide a set of jumper cables in the trunk, one set of proper metal chains as well in case needed and also provide some car leaning brush and tool, to help the driver clean the car of snow these things cost few dollars but will make life much more easy for the driver, and more convenient. so i don't have to run around and find cables, car cleaning brush etc