Well, it didn’t go as planned for sure. The Elantra was fine, but the tires were old and very bald. We struggled with them to drive when it was snowing, but we managed. A few days later the dashboard said the tires needed air, so we stopped and an auto service to get air, and the mechanic pointed out that the tires needed had a “bubble” on the side wall, meaning the tires needed is old and should be used anymore because it has a risk to explode. We messaged the owner/contact of the rental and they didn’t really help or tell us what to do. So we didn’t use the car for a day, then I reached out again and suggested I bring the car to their office (2 hours away) for them to trade me for a car with better tires. They gave me an older Totota Prius, but with relatively new winter tires. So driving was much better but the car was old, had a very stained interior, and cheaper on their website than the Elantra so I asked for a refund for the price difference, which they gave us. Unfortunately, probably due to the cold, the battery of the Prius died and the car wouldn’t start. I wrote the owner/contact but they didn’t offer any help or advice. We asked the hotel for help, and they jumped the car for us. Two days later it happened again, and we had to walk around a parking lot asking for help, and after about 12-15 people someone helped jump the car again so that we could drive away. I again wrote to the owner/contact that the battery is too old and needs to be replaced and he didn’t give any help or advise. For the troubles, both times I dropped off the car I asked if it’s an option for us not to wash/clean it, in exchange for all of the troubles, which they agreed to. So although we came to some compromises, which I appreciate, the overall experience was not very good, and a bit stressful on my side. I am disappointed that the owner/contact was not more helpful and I basically had to solve all of the issues myself without any support from them.