Rent a Mini Cooper Cabrio

The car rental company isn’t very professional I would say, there wasn’t any clear office address provided on the booking sheet and when called to get the location, the personnel, believe it was the owner of the company was very rude, told me that I should not contact that number because that’s an emergency number. However that was the only number it was provided. When arrived at the location, it took me a while to find out where is their office and there was no one at the desk and had to call again. When collecting the car, the first car they gave me was actually a defective car, probably had an accident, immediately I refused it and asked for the full refund. After they saw I was so determined, they offered another car, which was ok finally