Rent a Renault Clio 5

Good afternoon! I would like to leave my feedback, unfortunately it is negative. 1. On arrival, my wife and I were not met by anyone, although I chose the service "Meet with a sign". Believe me, I was looking very carefully for a sign with my name - all meeting drivers were organized and stood right at the entrance in a special place. 2. I had no connection, I don't know Turkish, so we just stood there, dumbfounded and waited. Then a kind person from among the waiting drivers gave me internet via his phone and I tried to text/call the numbers I had on my voucher. No answer. 3. I then asked this kind person to call my phone directly, he did, but also no answer. I was sympathized with and hoped I wasn't "just scammed" though. 4. After an hour and a half only managed to establish some kind of connection with the driver who was supposed to meet us. He inarticulately informed me that the car would be there, it was on its way, that I should wait. But I still did not understand where and what to wait for, I discounted the photo where I am already waiting for him for almost two hours. 5. In the end, the driver then wrote where we should come to meet him. I stopped to understand something at all. 6. The same kind person, who all this time (on his own initiative and for free!) helped with communication in the end himself talked to my driver in Turkish and took us to the place where we had to stand and wait for our driver - on the corner of the building to the fast food restaurant. 7. There we stood there for another 20 minutes, sure that we were just being dynamited like that. 8. To our surprise, the driver did come. I did not try to find out anything with him - here I am writing a review. 9. The car was not Renault Clio 5, but Megan. Yes, it is an analog, but its rent is cheaper! Why did I have to choose the year and make of the car on your site for a long time, so that I could get a cheaper option? Yes, in the voucher I have it says "Renault Clio 5 or analogous", but still "or analogous" is attributed in smaller font, it is supposed to be an extreme option. And what is analog and why is analog cheaper? And why then is the rental price not recalculated downward? A small thing, but unpleasant. There were no complaints about the appearance of the car, but it began to squeak the undercarriage pretty badly towards the end of the trip, which seriously strained, although we did not drive much at all. The analog, it seems, was also much older than I chose.... 10. We agreed with the driver when we got the car that we would contact him on WhatsApp 24 hours before handing over the car, just in case. He said - Okey. 11. Twenty-four hours before the flight in the evening, I texted to say we were on schedule. No reply again!!! Only the next morning by 9 o'clock he got in touch. I was already very worried about how we would be able to hand over the car and fly away in peace. So I immediately agreed to his proposal that we would bring the car to their office and they would drive us to the airport. The office was next to the airport, so it was convenient, but even if the office had been somewhere else, I would have agreed anyway, because I had no confidence in anything. Bottom line: - The conditions for getting the car were not met - "meet me with a sign" and a 6:30 appointment; - I was incorrectly charged a $15 fee, which is an "after-hours fee" - I received the car more than two hours after the agreed upon time, which is already business hours; - I got a cheaper and older equivalent; - I'm not talking about my 10$ gratitude to that kind driver and our nerves. Please give me feedback.

Everything is fine