Rent a Fiat Egea

Overall, the rental went well in the end. That is, we got the right car to realize the planned trip. But there were some inconveniences at various stages. Starting with the fact that the originally ordered car, which I had prepaid for, was refused (as I realized, the renter refused). At first I thought that I had carelessly used the services of fraudsters. Fortunately, it turned out that this was not the case, TakeCars operators got in touch and quickly enough agreed with another renter. This calmed me down, and here was the first catch - I did not immediately pay attention to the fact that instead of the originally ordered car with a 1.5 liter engine, I was sent a voucher for a 1.2 liter car. Since I was planning a trip with quite a long distance travel, it would have been unpleasant to get a car with an excessively weak engine. When I noticed it later, I accepted this fact and decided not to change anything, as there might not be enough time for that. When the day came to receive the car, in correspondence with the representative of the hirer I received a message that instead of Fiat Egea I was offered Renault Clio. It is a more compact car, but having familiarized by that time with the traffic conditions in the tourist areas of the cities of Turkey, I agreed, especially since the representative assured me that this Renault Clio is still equipped with a 1.5 liter engine. However, when the car was delivered to me, it turned out that the engine capacity was not 1.5, but only 1 liter. To my protests, I received a reply that there was a mistake in the previous message mentioning the 1.5 liter engine. But since the contract with this renter specified a car with a 1.2 liter engine, he decided that 1 liter would be fine with me. Very strange logic, considering the fact that originally I still needed a car with 1.5 liter engine. To solve the problem I was offered to get to the garage of the renter, where I was promised to provide the same car with 1.5 liter engine, and with automatic transmission, but at 50 euros more expensive. There was no choice, as we already had to move out. Because of the described inconsistencies we lost about 2 hours of time. The hirer did not agree to concede me the price, despite the inconvenience. Further use of the car was completely satisfactory for me. However, when returning the car again there was a small discrepancy with the hirer. When I got to the place of car transfer, I contacted the representative in order to clarify the amount of payment for the use of toll highways. In the reply message he indicated the amount of 2800 Turkish liras. However, when the driver came to pick up the car, he demanded 3800 liras extra for toll roads. I showed him the correspondence with the amount of 2800 liras, after which I started about half an hour of negotiations with the representative of the rental company, who, without apology, simply told me that he had made a typo and that he did not like to hear me say things that seemed to incriminate him in dishonesty. Although everything I said was simply a repetition of his own words about the 2800 lira. In the process of correspondence, I was given a table with the calculation of my debt for toll roads with the sum of 3800 liras. Yes, I admit that it could have been a typo on his part. But why should all these typos be the customers' fault? I had collected the required amount, to be transferred through the driver, but at the last moment the driver returned part of the collected amount to me, gesturing that he would not take more. I don't really know what to make of all this. Everything felt like a mess. But in the end, we parted without complaint. I can't say that it upset me in any noticeable way. It just left some memories of inconveniences which, it would seem, could have been easily avoided with a better organization of the hirer's work.