Second day , we smelled gasoline for many kilometers, fortunately we decided to stop. The gasoline hose was spraying diesel all over the place we risked catching 8 people on fire with a 5 year old child. We called the owner who after only 3 hours got us the spare van requesting the wasted gasoline from the first van although more than half was lost on the road, the gasoline from the second van . We stayed for more than an hour in an isolated road with a minor of 5 years then a private person gave us a ride for only 30 euros to a cafe almost ten kilometers from the place where we stopped and of course we had to have lunch there given the hour despite other friends were waiting for us at the Benje spa with sandwiches and of course needless to say a day totally skipped because of this breakdown . In the end according to him on the bill he only took off from us the 30 euros of the passage. Needless to say that through a lawyer we are trying to figure out whether to proceed legally since the child's mother is Albanian because we were treated really badly. P.s. the owner demanded that we thank him for bringing us in only three hours the replacement van , which by the way in other parts of the world is totally normal and moreover we had full kasco insurance. Be careful !!!

アーサー

The clients had leakage and they were located 220km away from our office,we responded imidietly and sent there a new van in less than 3 hours(when it takes way longer than that to get there).We switched vans with them so they wouldnt wait for the van to be fixed and miss the day,,and our mechanic dealt with the van with problem for quite a few hours and was able to bring it back in Tirana late at night.We have a full tank to full tank policy,they declined to pay for the diesel they had used for the last days,they sent us the fee for the taxi and the bill at the restaurant they ate lunch and demanded us to pay for them.We agreed to pay for their taxi,but they were still unhappy.Well apperantly you cant please everyone,no mater how much you try but we will continue to do what we do best,the best client service in Albania 24h/7.