All in all, the service is not bad. I was met at the airport, quickly booked, quickly picked up at the end of the rental and taken to the airport. The rent is in the baggage compartment and the car is in the baggage compartment. The apartment is very convenient for renting with no problems.
Of the minuses:
1. booked a Renault Clio on diesel, they gave me a Hyundai i20 on gasoline with the wording "it is better. The car is actually not bad, clean and new, and the possible replacement is prescribed in the conditions of booking, but I would still like to choose, which "better". Well, and take into account the difference in fuel costs.
2. I got a car with an empty tank. The rest of the mileage - 40 km. "The last client did it this way". Unseemly. Instead of going on your own business, you go straight to a gas station or an exchange office. At least 10 liters in the tank should be, ideally - full.
3. Terms of insurance. Excess 1000 euros of independence from guilt, or you pay extra.
4. A few hours after I received the car I got a "manager Maxim" in my telegram, with an offer of his services to accompany the booking, and then it turned out that there was no Maxim in the firm. In addition, I started getting calls from various numbers, which lasted for almost 3 days. Sootvetstvuet site or the company leaks personal data.
5. Not really a minus, but take it into account. There was a situation with a car that required calling the police. Guys told us how to call, how to behave, but the police do not speak English, and the guys at the request to translate refused with the wording "we have a client, we do not have time. In general, and do not have to, but in such situations, rely only on yourself.
Summary: Given the experience of renting a car in other countries, we can say that the service is not very good, but we can make a correction for the country in which all services are at such a level. Therefore, it is four. It may be worth to choose others, it is up to you.