Only 7% customers on TakeCars mention real issues. Here's what goes wrong and how to prevent it.
The vast majority of car rentals in Georgia go smoothly — 81% of travelers rate their experience 5 out of 5. But we read the other 19% too, and the complaints cluster around a few predictable patterns. Here's what to watch for.
Car condition issues
The most common complaint. Some renters received cars with excessive scratches, worn tires, or minor mechanical problems. A few reported dashboard warning lights that the owner dismissed.
How to avoid it: Inspect the car thoroughly at pickup. Take photos of every scratch, dent, and the dashboard. If warning lights are on, don't accept the car — contact TakeCars support to arrange an alternative.
Mechanical breakdowns
Flat tires, dead batteries, engine issues mid-trip. In most cases, owners arranged a replacement vehicle, though response time varied.
How to avoid it: Save the owner's phone number and TakeCars support contact before you start driving. Breakdowns happen with any car — what matters is the response, and most owners resolve issues within hours.
Older vehicles
Some travelers were surprised by the age of their car, even though it matched the listing. Cars in Georgia tend to be older than Western European rental fleets.
How to avoid it: Check the year on the listing before booking. A well-maintained 2014 Subaru Forester handles Georgian mountain roads better than a brand-new city car. Focus on the owner's rating rather than the model year.
Cleanliness
Some cars were delivered less clean than expected, especially interiors.
How to avoid it: If it's not clean at pickup, mention it immediately. It's fair to ask for a quick clean before accepting.
Deposit disputes
A small number of travelers had issues getting deposits back or disagreed about damage charges.
How to avoid it: Photograph the car before and after your rental. Deposit amounts and conditions are shown on every listing — check before booking. If a dispute arises, TakeCars support can mediate.
Practical tips from real renters
Parking in Tbilisi: "The manager didn't explain how to pay parking — that was essential." Download the city parking app or ask your car owner to explain it at pickup.
Tires matter: If you're driving to mountains, especially in winter, confirm winter tires and carry chains. Check tread before you accept the car.
Speed cameras are real: "We got two fines — turning in the wrong place (20 GEL) and speeding (50 GEL)." Fines are automatic and deducted from your deposit.
Off-road restrictions: If the listing says you can't take the car to Ushguli or Tusheti, take it seriously. Insurance won't cover damage on unauthorized roads.
Communication: Most owners speak English or Russian, but not all. WhatsApp is standard. Check reviews for mentions of communication quality if this matters to you.
Japanese imports: Georgia has many ex-Japanese cars with converted steering. Turn signal and wiper stalks may be swapped. Takes a few minutes to adjust — not a real issue.
The honest picture
93% of travelers rate their Georgia rental 4 or 5 stars. The problems above are real but uncommon, and most are avoidable with basic preparation: check the listing details, inspect at pickup, photograph everything, and communicate your route clearly.
