Rent a Volkswagen Golf Plus

I had a very negative experience renting a car in Albania. Never again. Under no circumstances should you rent a car from this provider. First, at 12 midnight, they delivered a broken car that wouldn't start—thank goodness we didn't end up stranded in the mountains with it. Then, after numerous phone calls, they replaced the vehicle. Throughout the trip, they kept sending us messages claiming we were driving off-road, even though we only drove on paved roads. To top it off, upon return, the owner demanded €300 for a scratch on the painted plastic rear bumper. When I objected and offered to discuss a reasonable price, he took our personal belongings hostage, started screaming, and created a scene. He terrified the children. My mistake was not calling the police. At that point, I was ready to give him any amount of money just to stop him from scaring my kids. My older son and husband tried to step in to protect me and the younger children. This beast, reeking of alcohol, physically attacked us. In the end, my husband gave him €100. It was a complete scam and extortion. I realize that now, but our impression and entire vacation were ruined by this man. I deeply regret not calling the police.