Real feedback on rental experience with us

Pavel Dzik
Pavel Dzik
🇦🇱

Toyota Auris in Montenegro

everything was perfect, the car was delivered on time. There were no complaints

May 2022
Aleksandr Fedorchenko
Aleksandr Fedorchenko
🇷🇺

Toyota Camry in Armenia

Everything was quick and convenient, the interface is intuitive. It was easy to choose a car and manage the booking ) the most important thing I think is that as all the conditions were spelled out so they were in the rental company.

April 2024
Yaroslav Muraviev
Yaroslav Muraviev
🇷🇺

Ford Ranger in Georgia

Rented a Ford Ranger in Tbilisi for a trip around Georgia. At first there was a plan to go for 4 days, but the journey on this car was so fascinated that we decided to stay for another 3 days more. As a result, over the week we drove 1,500+ km throughout Georgia. Thanks to your service! I took great pleasure in choosing a car and decided that such a handsome pickup was an ideal option for Georgian landscapes. The rental process itself is very simple. After reserving on the website, I sent copies of my documents, then I arrived at the address indicated and after 15 minutes I was driving this awesome car. The car is excellent and the service is excellent.

March 2019
Dmitry Pimenov
Dmitry Pimenov
🇲🇪

Skoda Fabia Combi in Montenegro

Everything was fine. The car was clean and matched the reservation.

April 2023
Ivan Laure
Ivan Laure
🇷🇺

Volkswagen Polo in Montenegro

Great car and great landlord. Everything worked out without any unnecessary questions - quick meeting, contract execution, deposit and payment in cash, which is very convenient. The car traveled 1550 km through three countries: Montenegro, Serbia and Bosnia-Herzegovina, no problems at the borders - I showed the car documents and the border guard entered everything himself. The car feels great on the highway and serpentine. The only nuance was that the passenger front window did not roll down, but it was not a problem for us as the air conditioner was working constantly and there was no need to open the window. I recommend the rental company and Nori personally.

May 2025
Yulia Timofeeva
Yulia Timofeeva
🇩🇪

Volkswagen Golf Variant in Serbia

We made a request for a car late in the evening and received a reply the same day. The whole process was very smooth and we even got a higher class car.

May 2024
Vitalijs Semesa
Vitalijs Semesa
🇱🇻

Fiat Grande Punto in Malta

It was really comfortable that our car was waiting us near airport and it didn’t take a lot of time to search it , also it was that easy to leave car. The worker who was explain everything was really polite and explained everything. It was a good experience.

September 2025
Aleksey Shalimov
Aleksey Shalimov
🇷🇺

Renault Symbol in Turkey

normal car, economical, no problems either with it or with your company when leaving/receiving it!

June 2024
Aleksandr Poroshin
Aleksandr Poroshin
🇷🇺

Fiat Egea Multijet in Turkey

First of all, I want to say a big thank you! The only service that we managed to find, with the possibility of paying with a Russian prepaid card and a cash deposit in the current situation in the world, thank you for keeping the opportunity for everyone to travel without barriers! Renting a car left mixed feelings. Starting with the late service representative in the rental car for an hour, but by a happy coincidence, our flight was also delayed by 40 minutes. Secondly, on the site we booked a car on diesel, arrived on gasoline. We were pleased that despite the complete lack of knowledge of the English language of the service representative, friends or colleagues of this representative spoke to us in Russian on the phone. The journey turned out to be truly magical thanks to the car. I managed to visit many places, enjoy the local driving style, so to speak, immerse myself completely in Turkish culture. Unlimited mileage has become the main parameter when choosing a service, and here it is included in car rental, you didn’t have to pay anything extra. The car itself is in good condition, it was a pleasure to drive. With pleasure we will use your services many, many more times when we are in Turkey, thank you!!! Thank you very much for the excellent service and development of tourism in your amazing country!

February 2023
John paul Joseph
John paul Joseph
🇦🇪

Subaru Crosstrek in Georgia

The rental experience was good. Zaali was very helpful. Car was good. Served me well in the steep terrrains of the country.

May 2023
Pavel Lysikov
Pavel Lysikov
🇷🇺

Skoda Scala in Turkey

Instead of Skoda Scala I was given a Toyota Corolla 2022. The car was received at the place where I indicated. The car had a clean interior, in good working order, with minor damage on the outside of the body. No problems during the period of use. Handed it back and a deposit was taken. That's clear and straightforward. The rental process left positive emotions. Thank you.

September 2025
Artem Salgai
Artem Salgai
🇷🇺

Nissan Kicks in the UAE

I liked the service. The car was fresh, comfortable. No deposit was required. When receiving everything I took pictures and video (there were some small bumps on the body), when handing it over I checked it - signed the documents and that's it. There were no problems. In the future I will also rent here. For Russians such companies are a salvation, because we can't leave a deposit as before).

March 2024
Vitalii Merzliakov
Vitalii Merzliakov
🇷🇺

Chevrolet Aveo in Azerbaijan

The address in Baku was indicated in the received voucher, but the navigator like Yandex and maps.me do not see such a point, thanks to the representative of the company - he sent Google maps geolocation and we found the office. In the office, after discussing the plans of the trip, we were advised to change the class of car and we agreed to Hyundai I40, automatic transmission, with a small extra payment. The car corresponded to the declared data, all body damage was reflected by the specialist. No complaints about the driving qualities of the car when traveling around the country. The car is handed over as in all rental agencies: with inspection of appearance and checking the databases of the country's traffic police. Wishes and unpleasant moments: the car is issued with a minimum amount of fuel and when you drive it, you have no idea how much gasoline to spend. It would be desirable to change the policy on fuel - "full tank received - full turned in". Another problem of parking in Baku affects the car rental service - if the car was tied to the phone number of Azerbaijan cellular operator, it would be much more convenient to pay for parking in street parking machines, as parking machines do not accept phone numbers from other countries. I am satisfied with the car rental service, the deposit minus the car wash fee was returned at once. I wish the team good luck and success in their work.

March 2024
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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