What our users say

Real feedback on rental experience with us

Aleksandr Rykov
Aleksandr Rykov

Volkswagen Golf Cabrio in Cyprus

Everything went smoothly with the lease. They contacted me in advance and warned me that they would meet me. The car was delivered on time, the registration process went quickly and without any problems. The company employee was polite and the car was clean. There were no problems with the car. The refund process went smoothly as well, everything took no more than 5 minutes.

November 2021
Vladislav Strakh
Vladislav Strakh

Ford Eco Sport in Cyprus

Everything went well, we specifically took a bigger and more powerful car to drive in the mountains. The car showed itself well both on the serpentine and on the highway. Very accurate and convenient navigation, much better than Google navigation

May 2024
Iaroslav Petrov
Iaroslav Petrov

Subaru Forester in Georgia

Everything was great. They explained the local rules and places where you can get fines. I would recommend others to use their services.

February 2023
Zhanna Saratovska
Zhanna Saratovska

Skoda Fabia in Montenegro

everything was great, thank you very much Communication was great And very fast

September 2022
Ivan Savinov
Ivan Savinov

Hyundai Accent in the UAE

All in all, it's okay. But I still haven't gotten my deposit back. Already wrote 5 times, they always say tomorrow. Otherwise, everything was fine. Your service on 5

January 2024
Artem Iurov
Artem Iurov

Opel Combo Life in Turkey

Everything was good, except for one moment - when I asked about the photos of the car I was shown one, and when the car was served - it turned out that there is a metal grille, and it was not in the photos that were sent to me.

January 2024
Andrey Romanov
Andrey Romanov

Citroen C4 in Montenegro

With the rental of car everything went very well. The car was delivered promptly with agreed characteristics at a very low price. There were practically no technical problems with the car, except for one case with loss of engine power caused by injector failure, but after restarting the engine everything was solved. I recommend this person as a reliable provider of services in the field of car hires.

June 2019
Vladislav Kovalev
Vladislav Kovalev

Mitsubishi Delica D5 in Georgia

Everything went great with us, the car is good, only the hodovka is killed) thank you! The car was loaded, and on every bump we experienced such tossing!)

February 2020
Dragos alexandru Grigore
Dragos alexandru Grigore

Mitsubishi Outlander Sport in Georgia

everything went smoothly, I picked up the car when I was supposed to drop it on november 3rd in the morning, but I left it the night before because I didn’t need it anymore since I arrived earlier at destination. They accepted it and then everything was set. I got the car with full fuel tank, left it in the same manner.

November 2023
Max Twardowski
Max Twardowski

Mitsubishi Outlander in Georgia

Excellent car rental service! We took a 2017 Mitsubishi Outlander for a 4 days Kutaisi - Martvili - Mestia - Ushguli - Tbilisi trip (over 1k km). No issues with the car at all, it was very comfortable and surprisingly fun to drive on the scenic Georgian roads. The owner is an incredibly kind and helpful person, quickly responds to messages on Whatsapp and speaks good English. Obviously got the deposit fully refunded at the drop-off. Both USD and GEL is accepted.

September 2023
Iaroslav Poletaev
Iaroslav Poletaev

Renault Symbol in Turkey

All in all, everything is good, I can't say anything bad. In the end I got a Fiat Agea or something like that.... The only thing on the website says that insurance is included in the price, but in fact it is not. I had to pay extra for insurance. But everything is fine in essence...

October 2023
Łukasz Madej
Łukasz Madej

Renault Clio 4 in Montenegro

Everything was fine 👍 Perfect contact with Milan. The car was waiting for us at the airport, clean and efficient. Return was also easy, we just left it in the parking space at the airport 🙂

August 2023
Leonid Maksymiuk
Leonid Maksymiuk

Citroen C3 in Montenegro

We had a car change to a Reno Captur. The car was delivered exactly at the agreed time. The car is in good condition

July 2023
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Frequent Questions

📚 All
What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Got questions?

Feel free to ask and we'll reply within 2 hours.