Real feedback on rental experience with us

Alexander Kosvintsev
Alexander Kosvintsev

Toyota Vitz in Georgia

All was good! We rented it without problems, on the road all safe, no incidents. This car is compact, economical. The only thing is that it was right-handed before, converted into a left-hand drive. On the highway it leads a little. And the rest is all very well. The deposit amount was returned in full.

March 2019
Stanislav Skalov
Stanislav Skalov
🇷🇺

Nissan Note in Thailand

Everything went perfectly, receiving the car and returning it, the Joey company representative was always in touch and answered any questions promptly, just a special thank you to him, I definitely recommend this company 👌

February 2024
Iurii Novytskyi
Iurii Novytskyi
🇺🇦

Porsche 718 Boxster S in the UAE

I liked everything the car was delivered at 10:00, I forgot and only woke up at 10, but they waited for me, they took me away too at 10, I gave it with a full tank, there was a Gas Station nearby, everything was convenient on the Site, I immediately chose the model that I liked, 2 people wrote to me they explained everything in vatsap in detail, the car is just emotions, I have Kaen in Kiev, I thought to take a boxter as a second car, but I think it won't go for Kiev, but for Dubai, the very thing, you won't go with an open roof during the day, it's very hot, although some are desperate they drive (they also took a convertible, you can immediately see ours) and in the evening ride in a thrill, but if it's already uncomfortable on the highway above 100 km, I'm generally satisfied with the car and the service, I hope next time I'll take something better or if I live far from the center Something simpler for the entire stay, a taxi is expensive to go far, it's easier to take a regular car, I'm waiting for you to return the deposit, I hope there are no fines, I tried. And it's also important to keep track of the km, I dashed off 230 km from 250 available

October 2021
Valeriy Titov
Valeriy Titov
🇷🇺

Skoda Fabia Combi in Montenegro

I would like to thank the staff who helped with the car 🙏 the car was delivered on time (early in the morning, as announced) payment was made by card, which was also very important. everything was very comfortable and affordable! Thank you! The car did not let us down and helped us to travel all over Montenegro.

July 2024
Vladimir Smirnov
Vladimir Smirnov
🇷🇺

Kia Rio X-line in Azerbaijan

Quality service, excellent support. Comfortable, polite communication, prompt service. The car corresponds to the order. Accept different currencies. The office is also pleasant. In general, maximum customer-oriented and professional people👍

May 2024
Vladislav Khametshin
Vladislav Khametshin
🇷🇺

Opel Corsa in Turkey

Everything is just fine! The car was a little late for delivery. The car is in great condition, there were some chips and scratches in the paint, but everything is great! Great and favorable terms

May 2026
Oleksii Smirnov
Oleksii Smirnov
🇺🇦

Chevrolet Captiva in Albania

The site itself is convenient, but does not contain complete information about the condition of the rented car. It starts for 10-15 minutes (either the battery is old or the spark plugs need to be cleaned). Hollowed steering rack. I have no complaints about the site. I was very disappointed with the condition of the car, and had trouble.

September 2021
Leonid Maksymiuk
Leonid Maksymiuk
🇺🇦

Citroen C3 in Montenegro

We had a car change to a Reno Captur. The car was delivered exactly at the agreed time. The car is in good condition

July 2023
Ekaterina Zhuravleva
Ekaterina Zhuravleva
🇷🇺

Renault Clio 5 in Serbia

Our trip went great, our route was more than 3000 km in Renault Clio, Serbia, Bosnia and Herzegovina and Montenegro. This little guy is economical, but at the same time coped successfully with city buses and serpentines in the mountains. Technical condition of the car is good, did not fail. Since it is a rental car it had damage on all sides of the paintwork, but it is not a disadvantage, the main thing before renting make a detailed photo and video of the car, so that when surrendering to you there were no questions, as well as inside the cabin were visible uses, but in general we were satisfied with everything. Budget option that will help to see even the farthest corners of the national parks of these countries. We did not take extended insurance at our own risk, but first of all, when handing over, we looked at the windows and headlights. So here everyone decides for himself. And so everything went comfortably, the rental was always in touch with us, if we had any questions. We handed over the car clean and with a full tank, just like when we handed it over

May 2026
Alexander Belyaev
Alexander Belyaev
🇷🇺

Mitsubishi Outlander in Georgia

Everything was good, I liked everything, thanks!

May 2019
Borut Svetko
Borut Svetko
🇸🇮

Subaru Forester in Georgia

We were whery satisfite whit a car and servis, we have a Nice trip whit a car, everything it was ok. The staff were helpful and Kind. We pickt up a car in office in Tbilisi and returnet in Batumi. Thank you for you kindness. We would definitely recomend your agency to others. Thank you!

August 2019
Timofei Pesar
Timofei Pesar
🇷🇺

Nissan Kicks in the UAE

Everything is good, I recommend to rent. I rented a Nissan Kicks, the car is new with minimal mileage, the interior is clean. The lease itself is transparent, no problems when renting the car.

December 2024
Vladimir Sidorenko
Vladimir Sidorenko
🇷🇺

Renault Clio 4 in Montenegro

All was good. Received another car, bigger and better than initially booked. The only thing was to wait half an hour. Due to traffic jams delayed. Otherwise, everything is fine.

August 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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