What our users say

Real feedback on rental experience with us

Yaroslav Muraviev
Yaroslav Muraviev

Ford Ranger in Georgia

Rented a Ford Ranger in Tbilisi for a trip around Georgia. At first there was a plan to go for 4 days, but the journey on this car was so fascinated that we decided to stay for another 3 days more. As a result, over the week we drove 1,500+ km throughout Georgia. Thanks to your service! I took great pleasure in choosing a car and decided that such a handsome pickup was an ideal option for Georgian landscapes. The rental process itself is very simple. After reserving on the website, I sent copies of my documents, then I arrived at the address indicated and after 15 minutes I was driving this awesome car. The car is excellent and the service is excellent.

March 2019
Anton Trukhanyonok
Anton Trukhanyonok

Nissan X-Terra in Georgia

It went well overall. The owner was 2 hours late when he dropped the car off and 40 minutes late for pickup. The car was good, but had some issues. Most important one was with the headlights, which gave very little light, so driving in the dark was dangerous. Other issues were minor. Overall, we had great time thanks to the car, it never let us down. Thank you!

October 2021
Stanislav Chechulin
Stanislav Chechulin

Skoda Superb in Montenegro

Everything was amazing. The car was clean and in very good condition. The landlord is a very polite and friendly man. On our way, we noticed an indicator which shows an error on the dashboard. We contacted Ivan and he helped us to fix everything. After renting a car from Ivan only positive emotions remained. I recommend this site and service to everyone!

September 2021
Ramazan Chekunov
Ramazan Chekunov

Mercedes-Benz B180 in Montenegro

Nicola the manager delivered the car on time, quickly executed the necessary papers. Rented a Mercedes B180 in a good configuration, beautiful color, sunroofs. We liked everything, we were satisfied with the service. Thanks! I recommend these guys to everyone! 👍

July 2019
Igor Krasnov
Igor Krasnov

Hyundai Tucson in Crete

In general, everything is on time, the car is in good working order, Hyundai Tyukson, increased fuel consumption (it is for 1.6 euros per liter) and, of course, the size of its vehicle for the small streets of Crete was completely inappropriate. For female legs, the grip would be deadly heavy. There were no options left, we took it, in general we did not become upset, only the fuel costs were twice as high as planned. Adonis, the manager behaved very well and responsibly, in principle, next time I think we will turn to them, although we will first discuss the exact model of the car))).

October 2021
Marek Kulik
Marek Kulik

Subaru Forester in Georgia

everything was fine exept that our car had 3 allseason tires and one winter tire. that causes dangerous situations on the slippy roads in Mestia. we nearly had several accidents. When car has only one winter tire then it is more dangerous then no winertire at all. on slippy road one winter tire grips which causes that car starts turn arround .. next time i will focus on it and hope that it will not happened again.. beside this i am very satisfied with your services thank you

January 2020
Alexander Meier
Alexander Meier

BMW X5 in Georgia

Was very pleased with the service. Henri is a very pleasant and honest young man. The car is in good condition for its age. On the road there was an unpleasant incident with the wheel, Henri solved everything very quickly and competently. Thanks a lot.

August 2022
Roman Kurdiukov
Roman Kurdiukov

Toyota Corolla in Turkey

Everything went well, only we received a Fiat Aegea instead of a Toyota Corolla, because according to the landlord the Toyota was defective. We liked the car, no complaints.

March 2024
Iryna Olasiuk
Iryna Olasiuk

Subaru Forester in Georgia

We rented subaru forester. The car was in good condition , we are satisfied! Also I should mention, the owner of car was too attentive to us, and huge thanks for this ! High recommend!🌟 Iryna Olasiuk

November 2019
Marianna Flint
Marianna Flint

Nissan March in Cyprus

The car was not looking so great when it was delivered. Service was very good. It was a shame they had to come so far away. There was no incidents with myself. I just think the car itself was a bit rubbish but the service was excellent I do have some photos of when it was delivered. It was not a problem. Just the usual scuffs and scrapes. There are more pictures. The guy was very nice and he collected it without any problems and there was no additional damage from myself. There are other marks on the vehicle too. I think that the car needs to be newer

August 2019
Anton Naimanov
Anton Naimanov

Toyota Land Cruiser Prado in Georgia

We liked everything very much, 5/5

November 2021
Olaide Oguntade
Olaide Oguntade

Mercedes-Benz A180 cdi in Montenegro

I must be honest, at first I was a bit nervous and scared about car rental and how it works but booking with you was completely different and you make it so easy for me. Although I didn’t get the Mercedes-Benz A180 cdi on arrival and I was given a Citron white car, my experience was smooth and I will definitely recommend the website to family & friends visiting Montenegro soon .

December 2023
Maksim Boidak
Maksim Boidak

Hyundai Accent in Azerbaijan

The car matched the description, the price is absolutely acceptable. Payment is possible in any way. I did not break any rules, drove carefully and the deposit was returned to the card in full and in a couple of days. The office suggested the best navigator and answered all my questions. I recommend to everyone who wants to see all the beauties of Azerbaijan 🇦🇿.

May 2024
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Frequent Questions

📚 All
What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Got questions?

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