What our users say

Real feedback on rental experience with us

Dmitriy Kovalenko
Dmitriy Kovalenko
🇷🇺

Mitsubishi Outlander Asx in Georgia

Booked a car a month before the trip to Georgia. Guram was always on mail and answered all questions immediately, for this our special thanks. We took car for 2 days, the car was brought at exactly agreed time, the contract was made on the spot. Mileage impressive – over 150 000 km, sometimes felt it in the gearbox. In general, there were no problems with the car, except for low and high light beams - in the evening and in the tunnel there is almost no visible road. What else I would like to thank for is the provided holder for the phone. Very much helped us out)

May 2019
Ania Andrzejewska-Lenarcik
Ania Andrzejewska-Lenarcik
🇵🇱

Renault Scenic in Montenegro

i rented car by localcarhires.com and it was perfect! The price was really competitive, the quality of the car was very high and the most important the support of the manager was awesome! Mrs Anna helped me with all the booking and payment (as the rental included crossboarding) -all experience was perfect:) And of course now I’m one of the fans of localcarhites and i’m recommending it to all my friends:)

October 2023
Alexander Shpak
Alexander Shpak
🇷🇺

Volkswagen Touran in Montenegro

Good day. Everything was good, the service is very convenient, the price is adequate and there is a choice. The car was brought to the specified time, although they forgot about the child seat, but very quickly brought it after a reminder. Very convenient to pass the car - the keys at the reception and all. I think I will use LocalCarHires and further on traveling around the world. The car is not in bad condition for 5 year old one. The price corresponds to the state.

July 2019
Arnoldas Sidera
Arnoldas Sidera
🇱🇹

Suzuki Grand Vitara in Georgia

Everything was great about this company, the car was good (we rent for one week), the service was great too. Strongly recommend this car rent company!

April 2019
Anesti Ago
Anesti Ago
🇫🇷

Skoda Fabia in Albania

It was flawless. Very nice car and very good service

July 2024
Luciano Benvenuti
Luciano Benvenuti
🇮🇹

Mercedes-Benz A-Class in Albania

I was very impressed by the accessibility and kindness of the staff who looked after me...even the car, although not new and with a few kilometers on it, was kept in perfect condition...clean and efficient...and drove me around Albania without any problems roads (not quite ideal).... very nice staff... ☺️☺️

September 2023
Daniel Badzinski
Daniel Badzinski
🇵🇱

Toyota Yaris in Montenegro

I highly recommend this car rent company. Everything was on time, no any problem with the return. Car was clean and in very good condition, there was also free car delivery for our address!

September 2022
Sergejs Guzejevs
Sergejs Guzejevs
🇱🇻

Nissan Note in Cyprus

The car had multiple damages: scratches, dents, cracks - all this clearly indicated that it had been used for a long time without proper care. Such condition of the car, of course, raises certain doubts about safety and comfort during the trip. However, there are also positive aspects: the absence of the need to leave a deposit greatly simplifies the rental process, which can be especially convenient for those who do not want to be associated with additional financial obligations. It is also worth noting that when returning the car, there were no unreasonable claims from the rental company, which left a positive impression. As a result, if you are looking for a budget rental option and are ready to turn a blind eye to the condition of the car, such a choice can be justified.

August 2024
Borbala Juhasz
Borbala Juhasz

Subaru Forester in Georgia

Was everything great and good. Guram and his team was great. Hihi. I am still on my way and in Azerbaijan, then in Uzbekistan, Kirgyztan and Kazakhstan. Have a rare possibility to connect to internet, but I will leave a POSITIVE feedback for sure. Depending on internet connection quality. At least I will give the good reference at home. I will arrive home at the very end of July. Anyway the car was good, luckily no problem we had (in spite of the the bad road and driving system there). It is a kind of wonder, but the car we liked a LOT and the service of the car rental company was GREAT.

July 2019
Antons Vostroilovs
Antons Vostroilovs
🇱🇻

Citroen Pluriel on Rhodes

The car was good, enoyed the ride totally. Pick up and drop off was comfortable.

September 2023
Javier Camino ortiz
Javier Camino ortiz
🇪🇸

Skoda Fabia Combi in Montenegro

Perfect renting. We didn't have any problem at all. The car was in very good conditions and exactly as it was shown in the ad. Highly recommended!

October 2021
Dmitrii Zaitsev
Dmitrii Zaitsev
🇷🇺

Renault Clio 4 in Montenegro

It went great. Everyone is happy. Instead of a clio, they gave a fabia combi. But this is not a minus. Maybe even a plus). Another trip in a couple of weeks. Will use again

November 2022
Rok Tomazic
Rok Tomazic
🇸🇮

Mercedes-Benz B-Class in Georgia

Booked the car for 5 days, delivery to Kutaisi airport. We went on the road and the only thing was put in the gas. We got around 8.5l/100km! The car is not new, some small scratches and inside some broken plastic parts, but nothing terrible. Motor and auto transmission is working perfectly to get you around Georgia. Will definitely book it again when we get back. Regards to the guys!

October 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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