Real feedback on rental experience with us

Sergey Fedotov
Sergey Fedotov
🇷🇺

Toyota Veloz in Thailand

We rented a Toyota Veloz in Thailand at Suvarnabhumi Airport. We rented a car for 6 people, so we needed a seven-seater. We spent a few days in Pattaya, then moved to Koh Chang. In general, everything went well, we did not cause any damage to the environment and the car.😁 At the airport we were met by a representative of the company in the place where agreed and on time, handed us the car, signed the contract. I would like to warn future car renters at Suvarnabhumi airport: very serious traffic and complicated junctions, it will be very difficult without a lot of driving experience. We got lost both when we were leaving and when we were driving back. Google navigator shows the junctions not accurately, Yandex is lost in space. I recommend to see the junctions in advance in Google or on video somewhere. There are no special remarks on the car, mileage 24000 km, the engine 1,5 liter is weak for a seven-seater. On a smooth road goes 90-110 km/h normally, further does not pull. On Koh Chang the roads are mountain serpentine, it is very hard to drive uphill with 6 people, we had to turn off the air conditioner to overcome the rises. But the fuel consumption of the car on the highway is about 5l/100 km. In general, if you want to drive in the mountains, you should take something more powerful, if the road is more or less level, this car, as an option for 6 people will do. The day before the return I called the representative of the company, agreed on the time and place of meeting (on the 4th floor of Suvarnabhumi airport at the departure hall. The representative met us, inspected the car, returned the deposit. We would like to thank the company representative and TakeCars staff for the opportunity to rent the car. Thank you!

March 2024
Adam Waryan
Adam Waryan
🇵🇱

Toyota Yaris in Montenegro

I am very satisfied with the rental. There was an employee waiting for us at the airport at the agreed time with documents and the car. After a short inspection and signing the documents, we could start driving. The car worked well for a whole week, the air conditioning works and it drove up every mountain, and there is no shortage of those in Montenegro. What more could you want? There was also no problem with returning the car at the agreed place in Kotor. Once again, the employee came at the agreed time, took the keys and we said goodbye, continuing our journey to Albania. I recommend localcarhires.com. Everything went smoothly and if I ever have the opportunity to visit Montenegro again, I will ask them about renting a car in the first place.

August 2019
Mehmet i̇lker Berkman
Mehmet i̇lker Berkman
🇹🇷

Citroen C3 in Montenegro

It went all very well. I get the car at the airport on time. The car was as promised. 2017 C3. It was in a good condition for it's age as a rental car. The person who brought the car was kind and quick, speaks English quite well. I drove the car for a month without any major problem, except some tiny scratches on the right back door, which is covered by insurance. I easily returned the car at the airport. At first, I felt a little bit anxious about using my credit card on your website, which I never heard of before. But a quick Google search convinced me to use it. Everything was quite simple. All the information I needed to get in touch to take the car was available very easily. It was very convenient to get in touch with the car agent via WhatsApp, as I was travelling abroad and did not have any other means of communication other than airport wifi.

August 2025
Nikita Ermolin
Nikita Ermolin
🇷🇺

Hyundai Elantra in Armenia

Excellent car rental company in Yerevan. Responsive staff. We ordered a Hyundai Elantra, but this car was already booked, so we went to a meeting and provided a higher class car for Hyundai Elantra. The car Honda Pilot was provided. The car was brought to the entrance by a very polite young man, he showed us everything. We were very satisfied with the service. 👍🤝 All advice.

March 2024
Polina Koroleva
Polina Koroleva
🇪🇸

Hyundai Bayon in Turkey

everything went smoothly, good car, great service, I’ll be happy to rent again through your website

October 2025
Ihar Snitko
Ihar Snitko
🇧🇾

Chevrolet Cruze in Georgia

Everything went great. The car was prepared. Clean and in good working order! Arrived at the location on time. Overall we were very satisfied

October 2025
Aleksandr Fokin
Aleksandr Fokin
🇬🇪

BMW X5 in Georgia

Everything went perfectly, the car was in very good condition, especially considering its year and mileage. Over the weekend we drove almost 1000 km through the most beautiful places in Georgia. In the end, due to bad weather, they wrote to the owner that we were not in time, and he calmly said that there was no problem, when you arrive, call. Very satisfied with a great weekend with a good car and a hassle-free rental

March 2022
Maksim Boidak
Maksim Boidak
🇧🇾

Hyundai Accent in Azerbaijan

The car matched the description, the price is absolutely acceptable. Payment is possible in any way. I did not break any rules, drove carefully and the deposit was returned to the card in full and in a couple of days. The office suggested the best navigator and answered all my questions. I recommend to everyone who wants to see all the beauties of Azerbaijan 🇦🇿.

May 2024
Juliet Godfrey
Juliet Godfrey
🇬🇧

Renault Clio 4 in Montenegro

We used a local car rental for a day rental in Montenegro in July. It was a seamless experience. The owner stayed in touch, dropped the car off at our hotel and picked it up the next day with no problem. It was much cheaper than other rental sites. Definitely recommend

July 2023
Ralph Evans
Ralph Evans
🇬🇧

Renault Clio 4 in Montenegro

it was all very good we really enjoyed having the car 🚗 😃

September 2025
Gennadii Vandiaev
Gennadii Vandiaev
🇷🇺

Volkswagen Golf 6 in Montenegro

Everything went well, the car corresponds to its price, the car rental company is very loyal. In general, everything is fine)

April 2023
Peter Krajcovic
Peter Krajcovic
🇸🇰

Chevrolet Cruze in Georgia

All good with car. We had only few times problem with battery but Irakli was helpful and solved problem fast.

May 2025
Michael Hofer
Michael Hofer
🇨🇭

Ford Fiesta in Montenegro

Everything was very fine and smooth from initial hand-over to giving back. Big compliment and always again.

August 2021
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Frequent Questions

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Booking
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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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