Real feedback on rental experience with us

Tim De graaf
Tim De graaf
🇳🇱

Jeep Patriot in Georgia

Hi the Mitsubishi was fine. It was only a bit hard to drive sometimes because it was originally righthanddrive. Like the screenwhipers and direction lights. But it worked pretty well on the steep roads because of the 4x4.

September 2019
Anantaporn Intravisit
Anantaporn Intravisit
🇹🇭

Subaru Forester in Georgia

We have rented the subaru forrester for our 10 days vacation in georgia. The car was presented in good condition with cleanliness. The owner of the car is very helpful ans informative not only about the rental car but also some other nice-to-know about your trip in georgia. The car is efficient for a couple, a group of friend or family to go on a roadtrip. As our main purpose there is for sightseeing and photography, we have so many baggage of equipments and the car was unexpectedly large enough for all the stuff we have to carry along. Also have sunroof for even better ventilation inside the car. I would highly recommend this car for every new arrival in Georgia. You won't be disappointed!

November 2019
Michał Pyrek
Michał Pyrek
🇵🇱

Peugeot 208 in Malta

I got a Nissan Micra. It was brand new, just a bit shabby (but I guess that's normal for Malta). As soon as I drove out of the airport, the low tire pressure warning came on right away. I filled up at a gas station and the next day around noon the warning appeared again. I texted the number listed on the rental counter and received a message telling me where to check the pressure. I went to a friendly tire shop and they fixed the problem in 10 minutes (there was a nail in the tire). There were no problems for the rest of my stay. The car was returned quickly and with no problems. The car was hardly checked for any new damage. Only the fuel tank was checked. The deposit was returned within a week. Overall, everything was fine.

July 2025
Andrey Pashutko
Andrey Pashutko
🇷🇺

Fiat Egea Multijet in Turkey

The car with mileage over 80 000 km, smoked interior, burned seats with salt stains, the smell of diesel exhaust in the cabin, check engine error? periodically popping up error on the brakes and ABS? right headlight is not lit, fog lights are not screwed on, fall out of the bumper, the bumper itself is also held on the snot, apparently after the accident (gaps in the photo you can see). The wipers have ripped off the rubber bands, ie also do not work. Too bad the site does not allow to add more photos. All requests to replace the car or refund money were ignored or rejected due to the lack of another car, although on the site was the possibility of booking from this rental. The car was booked for 46 days and a week before delivery we were offered to take the car for repair, but in return no car or compensation was not provided and we were forced to refuse. in general. The tackecars service itself took our side, returned us their commission and apologized.

August 2025
Ievgen Bazhenkov
Ievgen Bazhenkov
🇺🇦

Mercedes-Benz E220 in Montenegro

Everything is great. There were minor faults in the car, nothing critical.

August 2021
Maksim Sekankin
Maksim Sekankin
🇷🇺

Mazda 6 in the UAE

Excellent car, better than stated, new, clean interior, almost in perfect condition. No surcharges, super, enjoyed it.

October 2024
Axel Poncet
Axel Poncet
🇫🇷

Citroen C4 in Montenegro

Host wasn't very friendly from the beginning. It was very hard to arrange giving the car back. Car was gives with empty tank Back tires were very worn, hopefully not much rain during the stay. It was advertised that there would be a cool box to keep food fresh but not present. And more importantly the car was defective and didn't in my way to the airport at 5 am the last day so I had to run get a taxi with all of my stuff at my cost of course

August 2023
Sergey Plotnikov
Sergey Plotnikov
🇷🇺

Subaru Forester in Georgia

Everything went just fine, we met, the car never let us down, we visited many places, the people were hospitable, the food and wine was delicious, the scenery was beautiful. We liked everything!

May 2019
Oleksandr Storozhuk
Oleksandr Storozhuk
🇺🇦

Nissan Note in Cyprus

We rented a car for a week, the car was at the airport on time, clean, the registration of the car went quickly, they also gave it at the airport, everything was on the agreed time, communication 24/7, I recommend

October 2021
Karol Fristak
Karol Fristak
🇸🇰

Volkswagen Passat Variant in Montenegro

everything was great.

September 2023
Denis Kartezhnikov
Denis Kartezhnikov
🇷🇺

Fiat Egea Multijet in Turkey

I can confidently recommend cooperation with Sefa and his team. The car came in good condition and did not cause any problems during the rental period. Not only that, but Sefa on its own initiative compensated the costs incurred for AdBlue.

June 2023
Nexhmedin Limani
Nexhmedin Limani
🇨🇭

Ford Fiesta in Cyprus

I recently rented a car in Cyprus, and the experience was exceptional. The car was in excellent condition, clean, and ready to go. The customer service was very professional and friendly, making both the pickup and return process seamless. Exploring Cyprus with this car truly enhanced my trip. I highly recommend this rental agency!

September 2024
Konstantin Ivanov
Konstantin Ivanov
🇷🇺

Toyota Prius in Georgia

We rented a car from you with our family for three days and we liked everything very much, thank you! It was easy to book the car through the website and contact a representative. The car was in good condition and they brought it to us to the point we specified when booking. If we are in Georgia again, we will contact you again).

July 2025
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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