Real feedback on rental experience with us

Veronika Mergureva
Veronika Mergureva
🇷🇺

Skoda Octavia Combi in Montenegro

Everything was great, They met us at the airport; our flight was significantly delayed, but they waited patiently for us for a long time. The car was excellent and clean. They also accommodated our request to change the drop-off location and extend the return time without any additional charges, and they processed the return quickly. I highly recommend them!

July 2026
Sławomir Duchnowski
Sławomir Duchnowski
🇵🇱

Hyundai Elantra in Albania

It went well.

May 2026
Evgenii Terekhov
Evgenii Terekhov
🇷🇺

Renault Clio 5 in Turkey

good afternoon! Everything is perfect! 5 out of 5 😊

October 2025
Konstantin Ivanov
Konstantin Ivanov
🇷🇺

Toyota Prius in Georgia

We rented a car from you with our family for three days and we liked everything very much, thank you! It was easy to book the car through the website and contact a representative. The car was in good condition and they brought it to us to the point we specified when booking. If we are in Georgia again, we will contact you again).

July 2025
Denis Piskunov
Denis Piskunov
🇧🇾

Citroen C1 in Malta

Thank you, the service was excellent, the car was delivered on time at the airport, there was about 10 liters of fuel left in the tank, we had enough to get to the gas station. Returned also at the airport. In a month we got back the blocked funds on the card. Success and development of the service!

June 2025
Sergey Novozheev
Sergey Novozheev
🇷🇺

Hyundai Accent in the UAE

Everything went perfectly! The car was delivered to and subsequently picked up from Dubai airport. The car is practically new, in perfect condition. We made a ten-day trip with the whole family around all seven emirates. It turned out to be very comfortable and economical. The main thing is that the prepayment was made in Russian rubles and the subsequent payment for the rental in cash without any deposits. I will definitely use the service for further travels. I have already recommended your company to friends and acquaintances.

February 2025
Valeriy Titov
Valeriy Titov
🇷🇺

Skoda Fabia Combi in Montenegro

I would like to thank the staff who helped with the car 🙏 the car was delivered on time (early in the morning, as announced) payment was made by card, which was also very important. everything was very comfortable and affordable! Thank you! The car did not let us down and helped us to travel all over Montenegro.

July 2024
Rostyslav Pavlovskyi
Rostyslav Pavlovskyi
🇵🇱

Ford Mustang Cabrio in Georgia

Everything was good, the car was delivered on time. We liked everything. However, the cleanliness inside the car could be better

May 2024
Igor Lisicyn
Igor Lisicyn
🇷🇺

Citroen C-Elysee in Turkey

Everything went well! Great company, we booked a car for 2 weeks. We were able to rent the exact car we chose on the website. They offered to take out insurance with full coverage, which we did. The car is new, clean, economical. The staff is smiling and friendly. During the rental we had to replace the front brake pads on the car, we went to the car service center, where we were given confirmation of the repair. When we handed over the car we were reimbursed for all expenses without any problems. We will definitely book a car with you next time we travel! 🙂 🙂

June 2023
Daulet Kemal
Daulet Kemal
🇷🇺

Toyota Prius C in Georgia

everything was at the highest level⛰, the car was clean, comfortable and we liked everything from delivery to delivery of the car 🤗

May 2022
Oleksandr Kuznietsov
Oleksandr Kuznietsov
🇺🇦

Toyota Yaris in Montenegro

Initially, they required a deposit and did not take into account the prepayment. With the help of the manager, everything was decided, and in the end everything was fine.

June 2021
Pavel Bulychev
Pavel Bulychev

Mitsubishi Outlander in Georgia

Everything went great. Thanks.

May 2019
Bedirhan Turan
Bedirhan Turan
🇸🇪

Toyota Prius in Georgia

It was very good for us. Thank you so much again. Im working and because of this I couldn’t write. If I come again to Tbilisi I’ ll call you. 👍

May 2019
Car rentals with TakeCars.com
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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