Real feedback on rental experience with us

Sergei Pridannikov
Sergei Pridannikov
🇷🇺

Toyota Vitz in Cyprus

I would like to say thank you very much. The car is in excellent condition. We went with my family for two weeks and were happy. The service is well organized. We were met at the airport and handed over to a perfectly clean car. The registration took a few minutes. The day before the end of the lease, we contacted and agreed on a convenient return time. Order and do not hesitate. Recommend.

October 2021
Maria Parakhina
Maria Parakhina
🇺🇦

Toyota Vitz in Cyprus

Everything went great! I can 100% recommend this company. I don't understand why there are so few reviews .. Renting a car for the entire vacation is the best solution when planning your travel around the island. We have traveled almost all over Cyprus and fell in love with these wild beaches, cliffs, cozy mountain towns and wineries. You can't take a bus like that) I had a small white Toyota, I liked it! The car was delivered on time, paid the rent for 14 days on the spot, signed an act. We also agreed on the time and place of transferring the car back without any problems. I want to express my deep gratitude for the trust, since I only had a year of driving experience and usually car rental companies in Cyprus refuse to rent. The car was taken back without any problems, I said goodbye to the ideal Cypriot roads, let out a tear .. I miss it already))

September 2021
Danyil Panchenko
Danyil Panchenko
🇬🇷

Ford Fusion Sedan in Georgia

3,000 miles on the car. It's great. I like it a lot. Not particularly bright light at night, but only on unlit road you feel discomfort. Other than that, everything else is fine

December 2024
Andrey Romanov
Andrey Romanov
🇷🇺

Citroen C4 in Montenegro

With the rental of car everything went very well. The car was delivered promptly with agreed characteristics at a very low price. There were practically no technical problems with the car, except for one case with loss of engine power caused by injector failure, but after restarting the engine everything was solved. I recommend this person as a reliable provider of services in the field of car hires.

June 2019
Alexandr Artamonov
Alexandr Artamonov
🇷🇺

Toyota Auris in Montenegro

We rented a car. Everything was fine, the car did not fail. Upon arrival, we were greeted as agreed, with a sign. I didn't have to wait. They also left the car without any problems. Solid 4.5. Not an A just because the car was not washed upon receipt. The rest of the car is completely satisfied !!!

September 2021
Igor Bagryanskiy
Igor Bagryanskiy
🇷🇺

Toyota Rav4 in Georgia

In February 2019 we took the car for 3 days for a trip from Tbilisi to the mountains, chose RAV4. Booked a car in advance through LocalCarHires.com. The office is located in the center of Tibilisi, it is easy to find it. The process of receiving took no more than 10 minutes, the staff was attentive and friendly. The car is fully consistent with the photos and description on the site. During the trip with the car did not have any difficulties. All communication with the company via phone or Viber messenger, we were comfortable with the second option) On further trips to Tbilisi, we will apply for a car only to this company, we recommend!

February 2019
Vasiliy Lopatin
Vasiliy Lopatin
🇷🇺

Fiat Egea in Turkey

Borrowed a car for a few days. They brought out a brand new Fiat, I was very happy with it. The most convenient thing was the cash deposit. The guys brought it, drove it to the terminal, no delays. Thank you for the quality work!!!

October 2024
Afanaseva Tatiana
Afanaseva Tatiana
🇧🇾

Opel Corsa in Montenegro

Everything went perfectly. Super car, clean and well maintained. There were no problems at all. This is not the first time we have contacted and will continue to do so. The manager is friendly and all agreements are fulfilled. Thanks a lot.

December 2022
Mario Wijsman
Mario Wijsman
🇳🇱

Volkswagen Jetta in Albania

We rented a Volkswagen Jetta for 11 days. We drove all over the country and enjoyed every minute of the trip (over 1500 km!). The car was great and the service from the company was outstanding! Delivery and pickup was great, and they even let us borrow the car for an extra few hours in the evening to help us cook dinner, which was too far to walk on our last night. Communication was mainly via WhatsApp and was always very clear and prompt, even in the late evening hours. If we ever visit Albania again, we will definitely rent a car again and will definitely recommend this company to everyone. People like this make you feel truly welcome in this country. Thank you!

July 2023
Aleksei Streliaev
Aleksei Streliaev
🇷🇺

Nissan Pulsar in Corfu

I am satisfied, thank you. An employee of the company phoned me after the flight landed, met me at the airport and took me to the office. After returning the car, he drove me to the airport. The pulsar was under repair, I was offered a micra. The car was in good working order and met my expectations.

September 2021
Marcin Sienkiewicz
Marcin Sienkiewicz
🇵🇱

Opel Vivaro in Montenegro

I've rented Vivaro through Your website, but finally I didn't get that car. One day before arrival to Montenegro I've received message on Viber that there is technical issue with Vivaro and they ar trying to find other vehicle which suits my expectations. There was no 9 Pax van available and they asked me is the VW Caddy Maxi OK for us. Basically I had no other options so I had to agree. The only problem was to fit all the bags and suitcases inside. Generally, the car was OK, but I think it is not OK to pay for 9 Pax van and receive 7 Pax in the same price. Also two days has gone before I've received kids seats, which should be provided from the beginning. I would say it was not so bad, but far away from perfection.

September 2022
Iurii Tikhonov
Iurii Tikhonov
🇷🇺

Opel Zafira Life in Turkey

Let's start with the fact that I didn't get an Opel Vivaro, there was another minivan, without panorama, without electric door drives. I did not bother to find out where exactly the ordered car was, but accepted what was brought. We were able to accommodate the whole family. From a technical point of view, everything was fine with the car, we received it quite quickly, clean. Handed over a little difficult, in terms of the place where it was planned to transfer, you can not stop. And my friend asked to go to the hotel, which is not possible, because the car on the road is not left, I had to get to the nearest parking lot and there to explain where to go to the receiving person to pick up the car, and I had to pay for the parking lot. The handover was a little bit spoiled the impression, but in general we are satisfied with the car, it is technically sound, the receipt is simple and quick. I wanted the one I ordered with a panorama - it would be great with kids on a long trip.

March 2024
Ivan Rozanov
Ivan Rozanov
🇷🇺

Toyota Yaris in Montenegro

Montenegro, October 2019. Everything went great. Typewriter ford fiesta automatic, mileage of about 95,000 km. Clean, active, with excellent brakes. Met at the airport. It took less than five minutes to complete the papers. Deposit - 100 euros and that's it – go. No complaints. We are pleased to use the services of the company again. Rozanov Ivan Igorevich

October 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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