What our users say

Real feedback on rental experience with us

Radim Khamatov
Radim Khamatov
🇩🇪

Volkswagen Polo in Montenegro

The car was in good condition. There are no complaints about the service. Convertible brings a lot of pleasure, I advise everyone

October 2022
Alberto Piccinni
Alberto Piccinni
🇮🇹

Peugeot 107 in Montenegro

Definetly 5/5 Price was cheap, car was good, your whatsapp assistance was very helpful and also the car upgrade without an additional charge

August 2022
Denis Shchurikov
Denis Shchurikov
🇷🇺

Nissan Sunny in the UAE

Having arrived on vacation in the UAE at the end of February 2023, I decided to rent a car and travel around the neighboring emirates and Dubai itself. Before that I read the forums on how and through what company to rent a car (the difficulty was mainly in the absence of a credit card working in the UAE to make a deposit and the search for companies working with Russian cards). I had a choice between two car rental companies but after comparing prices I settled on LocalCarHires.com. I booked a car with the delivery to the hotel the next day, receiving and returning the car after 1.5 weeks passed without any problems (upon receipt and delivery, I and a representative of the local rental company, each on his phone took the car inside and outside checked the mileage and the amount of gasoline and I paid the passage of the UAE toll roads in the end). But since I didn't have a valid credit card, I paid the deposit in cash in the amount of 1500 dirhams. The local rental company had promised a refund in 3 weeks to my bank account or via money transfer. When I returned home and waited for my deposit to be refunded, I wrote to the local rental company representative about the deadline to send me my deposit. I gave them my bank account number (Raiffeisenbank accepts SWIFT transfers from UAE) and the second way through a money transfer system CONTACT (there are also points of acceptance in the UAE). But then the local company in the chat messaging on messaging that send via SWIFT to Russia will not work, and the system KONTAKT they do not know and can only offer Western Union (which does not accept remittances to Russia). In my correspondence with them passed 10 days and finally my annual question "When will I get my deposit refund?" and the answer of the local rental company "We are dealing with this problem. The dialogue for a refund came to a standstill. So I decided to seek help from LocalCarHires.com, the company through which I had booked my car from a local. After my explanation of the problem with the refund of the deposit, the support service contacted the local rental company and within three days, the local company returned the deposit to me (via money transfer system CONTACT, there are many money transfer offices in the UAE, including the popular Al Ansari Exchange network available in almost all malls). In my situation, the fact that I booked a car through a major rental company did not allow the locals to wash out my deposit.

March 2023
Roc Granada verdu
Roc Granada verdu
🇪🇸

Opel Corsa in Montenegro

Everything with the car was fine, it met the expectations. The delivery process was smooth, although slightly late because of an accident when they were coming to the airport (can happen, I don’t complain). The return of the car was very comfortable, since they came to pick it up from our Hotel. I would recommend 👍🏻

August 2023
Mykola Bilorus
Mykola Bilorus
🇺🇦

Volkswagen Touran in Montenegro

We rented a car for 2 days. Everything was great. The car was delivered to the place of stay and picked up at the airport. Very adequate rental prices, it's nice that there was no deposit. And for 2 days of traveling, we spent quite a bit of fuel. Thank you 🙏 for the good service. I will recommend

September 2023
Evgenii Tikhomirov
Evgenii Tikhomirov
🇷🇺

Hyundai Tucson in the UAE

All good except for one thing - they gave not Tucson but MG 1.5l, roars good, rides bad.... Well... I came to have a rest instead of to swear, took what was given, on return tried to explain that the car does not correspond to the armored and well would discount... at least for the cost of a sink and a vacuum cleaner (gave a little dirty, got lost on the road and did not have time to wash)...

March 2023
Maksym Shternberh
Maksym Shternberh
🇺🇦

Toyota Yaris in Montenegro

Everything went well. Thank you very much.

May 2023
Stanislav Nosatov
Stanislav Nosatov
🇷🇺

Peugeot 207 in Montenegro

All perfectly! We were given a Peugeot 207 coupe, which is even better) we got the car at the airport and also put it there before departure. Satisfied with the car, the terms of the lease too)

September 2021
Ilja Tabakov
Ilja Tabakov
🇪🇪

SsangYong Tivoli in Iceland

Everything was perfect

August 2022
Anton Naimanov
Anton Naimanov
🇺🇦

Toyota Land Cruiser Prado in Georgia

We liked everything very much, 5/5

November 2021
Uula Hursti
Uula Hursti

Chevrolet Cruze in Georgia

The rental process was fine at the beginning although we were a bit worried about the car being driven 350000km and some maintenance lights were on. After six days the car broke. Water cooler tank hose got disconnected from the engine and we got zero help from Irakli or agency. Luckily a local guy made the car move again, but after a while this happened again. This is where the show began and Irakli started his act to rip off our money. It should be stated that we were told (and had written contracts) that the car was fully insured. He lied at every point possible starting with the agency. He told them that we drove somewhere forbidden thus broke the car. They bought this with no hesitation without caring about our navigation data. He lied about car evacuator that we had lost his car. We paid for evacuation and he got his car, but he made us believe the car was lost. We arranged a meet around midnight 7 hours before our flight back. He took us to deadend alley with his friend and started threatening us to pay for his car engine. Should be said here that he promised to take care of everything if we pay for the evacuator. In common sense this evacuator should have been paid by Irakli because the problem was clearly because of poor maintenance. We were forced to promise to go to atm and pay him 500usd. At the atm he locked our luggage into trunk. We called police. After police came we got the confirmation Irakli got his car but had lied us about it. We have no idea about the conversation that happened between him and the police, but we ended up paying this 500 just to get to our flight. This car dealer is a fraud and should never be trusted in any kind of business.

July 2023
Vasili Lomidze
Vasili Lomidze
🇧🇾

Audi Q7 in Georgia

Everything is great 👍. It's super pressurized.

October 2023
Andrii Kushnir
Andrii Kushnir
🇺🇦

Skoda Fabia in Montenegro

The car is superb on the undercarriage, but outwardly it is all in dents and scratches, although the website and reviews indicated perfect condition. We got the car at the airport immediately after the previous client - there was no interior cleaning and windshield washer fluid. Overall, 3 out of 5 is reality regarding expectations. Thanks!

August 2021
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Frequent Questions

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What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What does the “Declined” status mean?

The 'Declined' status indicates that the rental provider was unable to confirm the availability of the requested vehicle. We will contact you shortly to discuss alternative options. If these options are not satisfactory, you can cancel your booking. Prepayment will be returned to your account.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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