What our users say

Real feedback on rental experience with us

Teymur Majidov
Teymur Majidov
🇦🇿

Toyota Rav4 in Georgia

very good

January 2024
Lazarenko Andrii
Lazarenko Andrii
🇺🇦

Volkswagen Touran in Montenegro

A call to the call center on request, when there was a confusion - 7 points out of 5! 5 for sets. 5 for the quality of Auto - minor flaws that Goran did not care about, we, as motorists, were worried)), but the feedback and support - everything is fine !! Thanks for your help! Your service helped a lot to diversify our vacation))

September 2021
Oleg Lupei
Oleg Lupei
MD

Renault Megane SW in Montenegro

We liked the service, the car was completely satisfactory, the only thing the guys forgot to install a child seat, but they brought it in within 1 hour. So, in general, the service arranged. I will advise your service

August 2021
Maksym Faustov
Maksym Faustov
🇳🇴

Mini Cooper S in Montenegro

Everything went fine, they brought it on time, the car was in good condition, if I come back to Montenegro I will take the car from them again

July 2021
Eduard Skripnikov
Eduard Skripnikov
🇪🇪

Mercedes-Benz A180 cdi in Montenegro

Everything was fine, but the car was not picked up on time, I had to leave it in the parking lot near the hotel.

June 2022
Zhanna Volkovich
Zhanna Volkovich
🇷🇺

Peugeot 308cc in Montenegro

I rented a Peugeot 308 car. We were satisfied. A great car for moving along the sea coast. The car was picked up at the airport. Clean, filled with no complaints. The car was booked right before arrival, I thought it would be difficult to find something good, but here I was just lucky - a wonderful car, also a convertible and the price is good! Despite the fact that the car is 10 years old, it is in excellent condition. Leather interior. All buttons work. And one more plus - there is no need to leave any money for the car rental period, as in many companies. Thanks a lot!!!

August 2021
Yuliya Kim
Yuliya Kim
🇷🇺

Opel Vivaro in Montenegro

I can rate the rent as a three on a five-point system. I understood that the car was not new, but I did not think that there would be problems with it. At first, it died out in our parking lot, we did not find out the reason, I wrote to the owner, they rebooted something remotely (according to him), and we could go further. The next day we had to go to the mountains for rafting, all the way I hoped that it would not stall anywhere else. We also had a flat tire on the track, we barely changed the spare tire, because, firstly, the tools that were in the car were too weak to change the wheels, and, secondly, the mounting bolts on the spare tire were soured, and our men she was barely pulled out. I had to stop cars on the highway in search of a normal wheelbrace. Of course, I wrote to the owner, he even sent us some master who arrived immediately after we had done everything. They took the car for diagnostics, provided a temporary replacement, they said that they did not find anything. In general, you can ride it, but be careful

June 2022
Philip Kochnov
Philip Kochnov
🇷🇺

Subaru Forester in Georgia

Everything was great! Very polite and pleasant owners of the car. The car itself is in excellent condition. We were given tire chains, which was important, as we drove into the mountains. Loved the rental terms. The rental experience raised only positive emotions.

March 2019
Abdulrahman Alzandi
Abdulrahman Alzandi
🇸🇦

Audi Q7 in Georgia

It's good in total.

June 2021
Mykola Miroshnyk
Mykola Miroshnyk
🇺🇦

Toyota Yaris in Montenegro

Toyota was not there, they offered Skoda fabia automatic or rapid automatic, at the appointed time 2 cars arrived to choose from, the cars were in good condition, we chose Fabia, I liked everything. Car return - everything is excellent and convenient

October 2021
Andrej Galcenko
Andrej Galcenko
🇨🇿

Toyota Prius in Georgia

Our family of three rented a Toyota Prius Hybrid car from July 14 to July 30, 2022. The owner of the car - Tengiz drove the car from Tbilisi to Kutaisi airport at no extra charge. The car is not new, but fully serviceable and corresponds to the description. The machine is in good technical condition with low fuel consumption (Hybrid). I was somewhat surprised that we did not sign any documents, that is, nothing at all! It was said that everything would be recorded electronically. But where can I see everything, I did not understand. The passport and driver's license were photographed on the phone of the owner of the car and that's it. For rent for 16 days, we paid 1200 GEL + 200 GEL returnable deposit, which, in terms of dollars, came out to about 27 dollars a day. Taking into account the fact that in Georgia in July the high season, we can say that this is for nothing. For the entire time of the holiday, we traveled around half of Georgia and got two fines - turning in the wrong place (20 GEL) and speeding (50 GEL). Of all the documents for the car, we had only a plastic card - a technical passport. The presence of only one document did not raise any questions for the police. No one asked for a green card, no car lease, no insurance. I don’t know how it works in Georgia, but apparently it works somehow. )))) In Europe, I would already have problems, but here everything is fine. Miracles. I would like to express my gratitude to Tengiz for meeting and seeing us off on time, and for helping us quickly pay the fines at the Kutaisi airport. I wouldn't have made it without his help. We liked everything. We definitely recommend the owner!

July 2022
Sergey Kudenkov
Sergey Kudenkov
🇷🇺

Lexus Gx470 in Georgia

A useful company, they issue car standards, it's nice to deal with such things when you realize that they won't let you down - for sure! - and everything will go as you expected. And so in general from cars especially liked Lexus. This is exactly the machine on which I would like to come to work / business meeting. Entirely and completely satisfied.

March 2020
Atul kumar Yadav
Atul kumar Yadav
🇦🇪

Subaru Crosstrek in Georgia

Whole experience was smooth and hassle free. Things were very much in time and place. Superb experience

July 2022
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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