Toyota Prius in Georgia
Ordering a car was easy. It was delivered with a slight delay but it was caused by the previous user's delay. The car was clean and served its purpose. Pick up of the car was on time and the transfer went without any problems. Recommend!
Citroen Berlingo in Turkey
everything is good. the car is big, comfortable. The trunk was roomy - 5 large suitcases and 5 backpacks fit easily (it is better to specify this in the description of the car, because we were looking for a car for a long time and could not understand whether all the luggage would fit or not). We were met at the airport, brought to the office, quickly completed the paperwork, photographed all the damage and we left. when returning the car, the manager quickly inspected the car and took us back to the airport.
Audi A3 Cabrio in Montenegro
We’ve got a perfect service during our stay in Montenegro. Thank you 🙏
Nissan Note in Cyprus
Excellent car rental company, worked everywhere clearly. The car came the one I ordered. Clean (only from the sink) well-groomed, without any visible damage. Special thanks to Alik and his father, a clear meeting and seeing off at the airport, promptly answered all questions: they took a car with two child seats, Alik found out the exact height and weight of the children and picked up the right seats. I recommend choosing this company and thank you again!)
Citroen C-Elysee in Turkey
All in all, everything went fine. But there are a few unpleasant moments: 1. It is always easier to pick up and drop off the car with a full tank 2. On the second day in the car critically dropped the level of urea, the engine light and respectively adblue lights came on. We were on a serpentine road and not much pleasant. 3. We were able to get to the manager only after several calls, he assured us that everything is ok and that we just need to fill up 5 liters of fluid at the nearest gas station. 4. We did it, but naturally the icons did not disappear and the computer warned that after 1000.... 950... 900 km we will not be able to go anywhere 5. My requests to the manager to come and solve it in the service did not get an answer, it was said that he is sick and will try to solve the issue tomorrow. 6. Initially we planned to drive to Cappadocia, but everything had to be naturally replayed, we just drove along the coast. 7. The tank that we filled initially was used up by 1/3. 8. On the day of departure, I wrote several times to the manager about the time of arrival at the airport, in the end we got through to him already standing in the parking lot of the airport. 9. Premka went well 10. The car itself is good
Nissan Altima in the UAE
Everything went well. The car was brought on time. The condition of the car was also decent.
Mitsubishi Outlander in Georgia
With the rent of a car, everything was perfect. In the morning, Ia was in touch with me. The car was served on time, it was clean both outside and in the cabin. The additional service I ordered was the child seat clean and already fastened. Documents were issued quickly, about the function of the car was described in detail. The car on the road did not show any bad sides. We enjoyed the trip around Georgia. The cars were transferred without any complaints or delays. Preparing the car for the client 5. Paperwork and transfer of the car 5. Ia Aburzhaniya thank you very much. I will advise my friends and acquaintances to your car rental company.
Fiat Egea in Turkey
everything went fine, good service from your company and favorable price
Mazda 6 in the UAE
Everything went great.Everything was clear.A little late with the delivery, but it was not critical for us.Return auto-no problem.We will recommend. Thank you!)
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.