What our users say

Real feedback on rental experience with us

Andrey Spasskiy
Andrey Spasskiy
🇬🇪

Subaru Forester in Georgia

Excellent. Absolutely adequate people, quick registration, the machine is in excellent condition. Thank you, I liked everything, prosperity to your business. recommend.

March 2021
Ekaterina Pichugina
Ekaterina Pichugina
🇷🇺

Toyota Yaris in Georgia

I had a mixed opinion about renting this car. After making a deposit I was contacted by a representative Irina. During the whole time of interaction Irina was very polite, we tried to solve all issues over the phone through her, because the car was handed over and received by another representative of Lasho, an extremely unpleasant man. The car was handed over and received by another representative of Lasho company, an extremely unpleasant man. Who behaved boorishly. About the car. There are no complaints about the running gear. The car was serviceable and there were no excesses during the rental period. The body with a lot of minor damage. It was provided with a clean body and clean mats, the interior requires cleaning, there are unpleasant odors. The car was missing a first aid kit, spare tire and other accessories needed in case of emergency. I would like to note that we have used rental services before in other countries. Therefore, we have experience and have something to compare with.

July 2024
Martin Taube
Martin Taube
🇩🇪

Skoda Fabia in Montenegro

everything went fine and was great. Thank you so much! Greatings from Berlin

August 2023
Artem Tarabrin
Artem Tarabrin
🇷🇺

Mitsubishi Attrage in the UAE

Overall all good. The company made an upgrade to a Renault Megane, new, 3000km mileage. The car is good, except for the box kicking. I also used toll roads, they have not sent me a bill for them yet, which is strange.

May 2024
Dmitrii Cheburov
Dmitrii Cheburov
🇷🇺

Nissan Note in Cyprus

The rental process went smoothly. The landlord Janis arrived exactly at the agreed time. Fast paperwork and handover of cars. The car was clean and completely serviceable, allowing you to fully enjoy your vacation without unnecessary worries and hassle. Thanks!

September 2021
Marek Kulik
Marek Kulik
🇨🇿

Subaru Forester in Georgia

everything was fine exept that our car had 3 allseason tires and one winter tire. that causes dangerous situations on the slippy roads in Mestia. we nearly had several accidents. When car has only one winter tire then it is more dangerous then no winertire at all. on slippy road one winter tire grips which causes that car starts turn arround .. next time i will focus on it and hope that it will not happened again.. beside this i am very satisfied with your services thank you

January 2020
Dmitriy Konstantinov
Dmitriy Konstantinov
🇷🇺

Chevrolet Captiva in Georgia

Hello. We got into a situation that was not quite pleasant .... went to Georgia and did not book a car as the receiving party promised to do everything and find a car cheaper than on the websites .... In fact, it turned out that the owners of the companies did not get in touch as it was the Easter holiday already. We had to urgently look for a car as the hotel in the mountains was already prepaid ... Found this LocalCarHires company, they replied quickly and had a large selection of cars, the prices were optimal for what they offered .... I thought it would be more expensive!)))). As a result, we booked this Chevrolet Captiva, the car was like new (2014 year). Enjoyed the hatch and the bluetooth)))) The car helped helped us a lot on a long journey ... Thank you for the prompt assistance! 😜😜😜

May 2019
Simone Slegers
Simone Slegers
🇳🇱

Renault Captur in Montenegro

Everything was perfect. The car and also the man who brought the car. He was very nice and helpfull. Thank you. Regards Simone

August 2023
Dmitri Šapovalov
Dmitri Šapovalov
🇪🇪

Skoda Rapid in Czechia

It was good in total. Connected with the courier to clarify some questions and he always replyed quick. I would use again your good service if I am in Prague next time! Thanks!

December 2022
Evgenii Sentiakov
Evgenii Sentiakov
🇷🇺

Nissan Note in Thailand

Everything went great for us. The car never failed, I received and returned the car at the office. There were no problems or delays. I was surprised that the 1.2l engine was enough for any hill. The trunk is quite roomy.

November 2023
Maksym Levchenko
Maksym Levchenko
🇺🇦

Nissan Note in Cyprus

Everything was great! The car is in excellent condition, clean and comfortable! But as I read reviews from previous users - they brought the wrong child seats, the next day I drove into the office and changed.

November 2021
Lukáš Krybus
Lukáš Krybus
🇨🇿

Fiat Egea Multijet in Turkey

I rate everything as very good, 10 out of 10, the car is clean and comfortable, yes there are scratches on it, but everything is registered, there were no problems. If we go to Turkey again, I will definitely use this provider again. And I am very satisfied with takecars.com.

July 2024
Oleksandr Turenko
Oleksandr Turenko
🇳🇴

Fiat Panda on Rhodes

Everything was fine, the registration procedure was fast, the staff was competent, the car was prepared. I will recommend your company to my friends and will use your services again on my next trip.

August 2025
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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