Real feedback on rental experience with us

Veronika Zakaryayeva
Veronika Zakaryayeva
🇺🇦

Mercedes-Benz A180 cdi in Montenegro

Everything was good, they brought the car on time, no problems, if we are in Montenegro again we will come back to you! Thank you

August 2025
Yuri Novik
Yuri Novik
CY

Mitsubishi Outlander Sport in Georgia

Top notch. It was a pleasure to book Dima's car again. The owner was responsive on WhatsApp and met us at the airport at 4am. The ski trip went smoothly on winter tires.

February 2025
Oleg Medyanivskyy
Oleg Medyanivskyy
🇺🇦

Skoda Fabia in Montenegro

Everything was fine, even they gave it, rapid instead of fabia. thanks

August 2021
Aleksei Gorshkov
Aleksei Gorshkov
🇷🇺

Renault Clio 4 in Turkey

Everything went perfectly. I am satisfied with the conditions and the car. I will apply next time. I recommend. The cars are not new, but well maintained and there were no problems.

May 2023
Iurii B
Iurii B
🇷🇺

Nissan Sunny in the UAE

The company requested scans of passport and driver's license on the day before the car was delivered, so on the day of pickup no additional documents had to be filled out. Due to the delay at the airport I was not in time to receive the car, I contacted the company via WhatsApp, they responded promptly and rescheduled the time of delivery to a later date. I received the car in the hotel, the representative contacted me before arrival and clarified the address. The only disadvantage - the representative did not have change when paying in cash, I had to run to find change. The car though of 2023 year of manufacture, but a little tired (body and interior), otherwise - no complaints, quite a decent condition, for the segment "economy" - just right. An undoubted plus - the presence of Android Auto in the car, without problems we managed to connect the phone for navigation. In previous trips I also rented Nissan Sunny, so I didn't have to get used to it. I drove carefully, avoided saliks, so at the end of the lease I did not pay anything extra. The return process is as simple as possible, I left the car keys at the hotel reception and that's all. Takecars as an aggregator deserves all praise because of the simple and transparent process of registration of rent and acceptance of prepayment from Russian cards. Good luck to you!

November 2024
Olena Pchelintseva
Olena Pchelintseva
🇩🇪

Hyundai i10 in Malta

It was a great positive experience renting a car. We were given a different make of car but with the same features. The car is in perfect working condition, clean. The pick up went perfectly, we were picked up at the Malta airport, the car was parked next to us in the parking lot. We had no problems with the car or the police. Although at first it was difficult to adjust to left hand traffic, by the next day I was used to it and was not stressed. We were able to travel freely all over the island and had a lot of great experiences. It would have been very different without the car. The car drop off was also seamless, we just left it in the parking lot as instructed. The deposit on the card was "unfrozen" after a few days. Thanks for the great honest service! Will use your services again next time!

June 2024
Vadym Zykin
Vadym Zykin
🇺🇦

Renault Megane in Montenegro

Everything went well with the rent. We delivered the car on time (even earlier). True, on the second day the sensor lit up - “adjust the tire pressure”, although everything was in order with the pressure. First, they stopped at gas stations and checked, then they stopped responding to it. The rest parts of the car worked fine. We handed over the car at the Tivat airport - they just left it in the parking lot. The owner responded quickly to all messages.

September 2021
Eugene D
Eugene D
🇬🇪

Subaru Forester in Georgia

Rented Subaru forester 2016 for four days. Great service. The car was delivered on time to the right place. Fully stocked and clean. The car is in excellent condition, drove more than 800 km on roads and off-road. One minus - at the beginning of the trip the oil ran out, I had to buy and refill it myself, the owner reimbursed the purchase.

June 2022
Tatiana Mirzoeva
Tatiana Mirzoeva
🇷🇺

Toyota Prius C in Georgia

everything went great. The machine is good, no problems in maintenance and use. It was delivered to the address, which is convenient.

July 2024
Viacheslav Fatin
Viacheslav Fatin
🇷🇺

Toyota Yaris in Malta

everything went great ✊

July 2025
Jana Halušková
Jana Halušková
🇨🇿

Jeep Grand Cherokee in Georgia

Rent a car from Iaa was a good choice and car rent was super easy and fast. We got diffrent car than we ordered, but better for the same price :) - JEEP For driving in Georgia you need to have a little self-confidence, courage and luck (the stories about Georgian drivers are truth :) ). We had everythig and traveling across the country by car was very convenient. Car was working well and we made around 1100 km with no problem. Without a car we would not have so many experiences and we would not see so many beautiful places. Iaa and her colleague were nice and professional. They explained everything in detail. We will use their services next time in Georgia.

August 2019
Stanislav Zarunskii
Stanislav Zarunskii
🇷🇺

Citroen C3 in Turkey

Everything went great with the rental. There were no problems either with the conclusion of the contract, or with the car's haircut, or with its operation. The only thing is that together with the Citroen we were given a fiat of the same class. But everything suited us.

December 2025
Svetlana Odoeva
Svetlana Odoeva
🇷🇺

Mazda 3 in Georgia

Hello! We booked a Mazda 3 car, when we arrived to pick up the car, we were told that there was a mistake and it was already rented by someone else. However, we were offered a Mazda 6 for the same price. All documents were issued quickly and without any problems. The car is in good condition, the interior is a bit dirty, though. In general, we are satisfied with the service. I recommend booking. The site is convenient for finding cars. If I look for a car again, I will definitely contact your service.

September 2022
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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