Real feedback on rental experience with us

Brian Quinn
Brian Quinn
🇬🇧

Toyota Yaris in Cyprus

Fantastic service at a very reasonable price. Had the car dropped to and picked up from my hotel and it was just perfect. Thank you guys

November 2021
Oksana Malysheva
Oksana Malysheva
🇷🇺

Subaru Forester in Georgia

Thank you for the excellent service and help in finding a car. We were able to book very quickly. The car was clean, well maintained, the owner was in touch. We had a great trip to Sighnaghi)

July 2024
Aleksandr B
Aleksandr B
🇷🇺

Audi A3 Sedan in Montenegro

I liked everything, convenient, comfortable. Thank you

June 2023
Erwin Mulder
Erwin Mulder
🇳🇱

Peugeot 308cc in Montenegro

It went perfectly well. Unfortunately the Peugeot had an engine problem but was exchanged for a VW Eon the same day. Philip was very friendly and helpful.

August 2024
Daulet Kemal
Daulet Kemal
🇷🇺

Toyota Prius C in Georgia

everything was at the highest level⛰, the car was clean, comfortable and we liked everything from delivery to delivery of the car 🤗

May 2022
Svitlana Karlova
Svitlana Karlova
🇺🇦

Toyota Yaris in Montenegro

The car was waiting for us at the airport exit. The check-in was quick. There were no problems during operation. Wonderful service!

May 2023
Vladimir Popov
Vladimir Popov
🇷🇺

Fiat Tipo Sedan in Turkey

I rented a Fiat for 8 days from July 11 to 18. The car was very clean ! No mileage limit. The checkout was very fast, I was also pleased that the owner agreed to pick up the car at Alanya airport.

July 2025
Aleksandr Semenov
Aleksandr Semenov
🇷🇺

Renault Taliant in Turkey

Everything went well: the representative met me at Istanbul Airport in the parking lot, he was on the phone, so it was quick to find him. Then he took us to the office, where I signed the contract, paid the balance and received the car. The car itself was certainly not in the best shape (all defects were documented) and in minimal equipment (aux output and Bluetooth were missing, I could not put my music). On the road, the car did not let me down, even a little pleased with the low fuel consumption (1000 km on one tank passed). I rented in another city, in Antalya, I wrote the address of the office near the airport, took the car without problems and EVEN did not take money from me for travel on toll roads (and I drove half of Turkey on them). Drove me to the terminal. Rating = a solid 4+ (I took without a deposit, but with extra payment for delivery = $200+-).

May 2024
Vladislav Avanesyan
Vladislav Avanesyan
🇷🇺

BMW 3-series Cabrio in Montenegro

High marks for the service. It was not possible to drive a BMW until the end of the vacation. The car is frankly shabby. And the roof broke. Didn't close at some point. We replaced our car with a Renault (not a convertible) of a lower class. Reimbursed the difference in the lease. But still, I wanted to spend my vacation on the convertible to the end and lost a little time while changing the car. In general, the owner of the cars himself is very adequate🙏

September 2021
Marat Khusainov
Marat Khusainov
🇷🇺

Toyota Prius in Georgia

everything is cool, very convenient Thank you 😉

August 2025
Evgeny Zotov
Evgeny Zotov
🇷🇺

Fiat 500 Cabrio in Georgia

everything went great, Tamta is a nice person, car in good condition, picked up and returned the car without any problems, I recommend it to everyone!

May 2025
Nikita Peliukh
Nikita Peliukh
🇷🇺

Nissan Sunny in the UAE

Everything's great

September 2024
Liudmila Lysun
Liudmila Lysun

Peugeot 301 in Greece

We are delighted with the service, the serviceability of the car and everything that allowed us to rest comfortably. The girl Natalia, who brought us a car towards us, was polite, courteous, attentive to all our questions. We are very satisfied with your project and the work of all employees. Hello Natalia)

December 2021
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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