Real feedback on rental experience with us

Alexander Polykov
Alexander Polykov
🇺🇦

Peugeot 508 in Montenegro

Everything went well. The car is not new but has been driven everywhere. The price is lower than others.

August 2024
Natalia Tkachenko
Natalia Tkachenko
🇷🇺

Citroen C4 Grand Picasso in Montenegro

We took this car to drive kids to the mountains. Quite powerful diesel, very easy sensitive steering, spends very little fuel. Fast pickup, paperwork took less than 3 minutes. Very polite and kind manager! Likes children) thank you guys!!

October 2018
Ekaterina Poberezkina
Ekaterina Poberezkina
🇦🇲

Volkswagen Golf Cabrio in Montenegro

We rented another car - a mini cooper, and everything was great, thank you!

August 2024
Maksim Suslov
Maksim Suslov
🇷🇺

Fiat Egea Multijet in Turkey

All is well On time without any problems Quick pick up and drop off Thank you. I will recommend you

September 2024
Viktor Radkov
Viktor Radkov
🇷🇺

Toyota Veloz in Thailand

Everything went great

February 2024
Igor Levitin
Igor Levitin
🇷🇺

Toyota Yaris in Montenegro

Globally - it went fine) There were no problems with the machine itself. There was some difficulty with delivery. The couple acts as landlords there, husband and wife. The man gave me the car. And we agreed with him that he himself would pick her up from the same place, from my entrance. And then they wrote to me from another number from the same company (wife, then as it turned out), and information came that the car needed to be handed over at a certain point. For some time I tried to find out which of the options is correct - should I go to take it or they will pick it up themselves, as they agreed. But I didn't get a clear answer. I scored and just drove myself, drove the car to the specified point. They drove up together, accepted the car without any problems. Then it began to rain heavily, they even offered a ride back to the house. In general, only here with the return of an incomprehensible situation turned out. Well, in terms of gasoline, in my opinion, it would be more convenient to navigate on a full tank. And then they gave me a car with 1/4 and it was necessary to return it the same way. Calculating and guessing these liters is extra trouble.

December 2022
Eduard Vartanyan
Eduard Vartanyan
🇷🇺

Citroen Berlingo in Turkey

everything is good. the car is big, comfortable. The trunk was roomy - 5 large suitcases and 5 backpacks fit easily (it is better to specify this in the description of the car, because we were looking for a car for a long time and could not understand whether all the luggage would fit or not). We were met at the airport, brought to the office, quickly completed the paperwork, photographed all the damage and we left. when returning the car, the manager quickly inspected the car and took us back to the airport.

September 2023
Aliaksandr Padasinavikau
Aliaksandr Padasinavikau
🇱🇹

Renault Symbol in Bulgaria

everything was fine. Owner was kind, polite and ready to assist with anything.

October 2023
Carmen Jiménez ochando
Carmen Jiménez ochando
🇪🇸

Mitsubishi Colt in Albania

Rented a car for 6 days. The car was great and the treatment from Arthur was excellent, very flexible and friendly, they helped us with any questions we had. I would definitely do it again :)

July 2023
Viacheslav Stepanov
Viacheslav Stepanov
🇷🇺

Mazda 6 in the UAE

Excellent service for finding cars in the UAE. And the best car rental company for residents of the Russian Federation. In connection with the absence of visa cards and the need to leave an impressive deposit, renting a car abroad has become an event not simple. This company has solved all issues in favor of the renter. It is the only one on the rental market that gives a car without a deposit, while keeping the rental price at a competitive level. I rented a Mazda 6 for 10 days for 1200 aed. The car is in good technical condition. Getting and returning the car was easy. I have not found a better offer and I have never regretted that I used the service of this company

March 2024
Konstantin Eremich
Konstantin Eremich
🇷🇺

Nissan Qashqai in Armenia

I originally ordered a Nissan Rogue, but in fact they provided a Kia Sportage, as they said, it is higher class than the Nissan. The car is in excellent condition, there were no complaints or problems on the way. The trip was great. The checkout process is quite fast, the staff is very friendly and customer-oriented. They provided flexible terms on some points. In general I was very satisfied!

September 2023
Dmitrii Pekhert
Dmitrii Pekhert
🇷🇺

Peugeot 207cc in Montenegro

Everything went great. The car was exactly what we ordered. Pickup was at the airport and was quick and smooth. The return to Porto Montenegro was contactless by photo. Thank you for your service next time we will contact you again!

October 2025
Vadym Petrov
Vadym Petrov
🇺🇦

Peugeot 208 in Montenegro

I was pleased with the car. The only thing that confused was the non-working multimedia system in the car. I had to listen to music from my phone.

July 2021
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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