What our users say

Real feedback on rental experience with us

Dmitriy Ardinovich
Dmitriy Ardinovich
🇺🇦

Peugeot 107 in Montenegro

Dali Peugeot 107. Another microbus)) Outwardly beaten all over, there were problems with the wiper. It would not hurt to repair the steering rack and check the front shock absorbers. What else to say, for all the time the car did not disappoint us, and thank God it goes. Next time you need to take a car of a higher class

September 2021
Aleksandra Emelianenko
Aleksandra Emelianenko
🇷🇺

Toyota C-HR in the UAE

Everything was great. Very simple and easy from booking the car to returning it. The car is in order, clean, new. I was pleased with the absence of a deposit, it is a very important point! Next time I will definitely rent a car from you.

March 2024
Olaide Oguntade
Olaide Oguntade
🇬🇧

Mercedes-Benz A180 cdi in Montenegro

I must be honest, at first I was a bit nervous and scared about car rental and how it works but booking with you was completely different and you make it so easy for me. Although I didn’t get the Mercedes-Benz A180 cdi on arrival and I was given a Citron white car, my experience was smooth and I will definitely recommend the website to family & friends visiting Montenegro soon .

December 2023
Vincenzo Visciano
Vincenzo Visciano
🇮🇹

Volkswagen Caddy in Albania

Invaluable help during our first visit to Albania. Professionalism, courtesy and maximum accessibility. A huge selection of cars for every taste. Cheap prices.

September 2023
Vladimir Poturemskii
Vladimir Poturemskii
🇷🇺

Kia K5 in the UAE

Thank you very much to your company for providing the vehicle! 🙏🏻 Everything was at the highest level - delivery transfer, payment through the terminal, car rides are a pleasure! Wonderful service and the car Kia K-5!

October 2023
Ivan Kuptsov
Ivan Kuptsov
🇷🇺

Renault Clio 4 in Montenegro

Everything is okay in general, but there are drawbacks: the cars were old, one of the 2x had even to be changed, her check was burning. And the second one ran out of brakes and we drove half a rest on creaking / pounding brakes + we didn’t take the car for a long time at the airport, we had to wait there for about 1.5 hours in the heat until we finally arrived. But, perhaps, these are the costs of taking cars without collateral, so they were of lower quality

September 2019
Artur Lechicki
Artur Lechicki
🇵🇱

Kia Picanto on Rhodes

Kia Picanto was great and overall experience too.

July 2023
Marina Abakumova
Marina Abakumova
🇷🇺

Kia Pegas in the UAE

I would like to express my gratitude to the car rental company. Everything was on time, the employee was very kind, the car was delivered on time, the prices are very nice 👍 I will apply myself and advise my friends 👌

December 2023
Jürgen Hohensinn
Jürgen Hohensinn
🇦🇹

Volkswagen Tiguan in Albania

I’be been provided with friendly service and nice support in unplanned situations. All good from my point of view.

August 2023
Laura Oravcova
Laura Oravcova
🇸🇰

Opel Astra Sports Tourer in Montenegro

With the car share - everything went smoothly and on time. The provider was waiting for us at the airport even earlier than we arrived, he explained everything, we got the keys. The car was in a very good shape, it was great to drive! On the way back, it was the same procedure, we gave back the keys and car at the airport. It was all well organized, and easy for us! Thank you so much!

October 2023
Stanislav Feldman
Stanislav Feldman
🇷🇺

Subaru Forester Limited in Georgia

Everything was fine, the car was satisfied. I'll contact you again just in case.

January 2023
Viacheslav Lapshin
Viacheslav Lapshin
🇷🇺

Audi A3 Sedan in Montenegro

Everything is fine! Thank you! We were met at the airport on time, they showed us the typewriter, they told us everything. We were in touch throughout the lease. Delivery of the car also took place without any problems.

November 2021
Andrei Berezkin
Andrei Berezkin
🇷🇺

Peugeot 107 in Montenegro

During our stay in Montenegro with my wife and a small child, we needed a car, because the sights are at a decent distance and a car in this case is an extremely necessary thing. Plus, I had the need to go to Belgrade one day. The person I contacted about the lease was named Goran. Initially, we wanted to rent a Peugeot 107, since it is more convenient to park a small car in resort towns, and the roads in Montenegro are often not wide. When Goran found out that I was going to go to Belgrade in a Peugeot 107, he immediately began to dissuade me from this venture and offered a Peugeot 208 with a diesel engine for the same price, which of course is convenient for driving on serpentines. That's what they decided on. Goran met me at the Podgorica airport, where I arrived, the formalities took about 10 minutes, no deposit was required. We rented a car for 11 days from December 21 to January 1. We are very satisfied with the car, we rode around all the seaside towns, went to the mountains in the Shavnik area. And on the way to Belgrade and back, Peugeot proved to be quite worthy. On January 1, we had a flight to Istanbul, we arrived at the airport by 11 o'clock in the afternoon, parked the car in a guarded parking lot, wrote to Goran. At his request, they simply left the car in the parking lot, the keys were in the lock. We congratulated each other on the New Year and my family and I flew to Turkey satisfied. We are very satisfied with the service, in general there are no complaints on my part, everything is very sincere and clear. Many thanks to Goran.

January 2023
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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