What our users say

Real feedback on rental experience with us

Dmitrii Gubitskii
Dmitrii Gubitskii

Audi A3 in Montenegro

I rented an Audi A3, in fact they gave me a higher class Mercedes, without any complaints. The car is in good condition, there was a minor oil error. The deposit was returned without any problems, I would rent here again

August 2022
Alexandr Pliev
Alexandr Pliev

Lexus Gx470 in Georgia

Everything was fine. It should be kept in mind that the car is not in the best condition outside, the inside is very tired (but this is typical for almost all cars in Georgia), the bold tires technically confused us, but there were no problems on the road. From the organizational moments it is very inconvenient that payment is only accepted in cash. With the receipt and return there were no problems, it was proposed to pick up / deliver the car from a convenient for us place. Well, from the technical points: 1) the left mirror is broken and not adjustable (but due to its size you can ride still) 2) does not work the right nozzle of the washer.

May 2019
Julius Ftorek
Julius Ftorek

Subaru Forester in Georgia

Perfect car, good services, can recommend to anyone

August 2019
Arkady Grigoryan
Arkady Grigoryan

Citroen C4 Grand Picasso in Montenegro

Many thanks! No unnecessary formalities! The Turan diesel never failed, although we drove up and down. Things are good! I advise. There was a check (or a fine) for 8 euros, they didn't pay it themselves, but they put the check with the money in the car, no problem. Thank you 🙏🏼

September 2021
Yuriy Dobryn
Yuriy Dobryn

Toyota Yaris in Montenegro

Hello! Everything went ok! Satisfied, but there is one hitch. On the site, I ordered a 19 year Toyota Yaris, and they gave me a 16 year Skoda rapid. There were small dents and scratches on the car.

September 2021
Casper Hagen
Casper Hagen

Mitsubishi Pajero Io in Georgia

I have been very satisfied

May 2021
Vladimir Antoshevsky
Vladimir Antoshevsky

BMW X5 in Georgia

Everything is super, on time and fast!

August 2019
Michał Sitek
Michał Sitek

Subaru Forester in Georgia

It was ok.

September 2021
Daniel Sedlacek
Daniel Sedlacek

Subaru Forester in Georgia

everything went great, no problems with the car :)

August 2023
Sergei Egorov
Sergei Egorov

Nissan X-Terra in the UAE

The car was picked up and handed over late at night, we were kept, and when handed over, not even inspected, just asked to park send a photo and give the keys to the guard. Conveniently no deposit, the car is very comfortable. The attitude to the client is good. We have looked through a lot of offers before and in my opinion they offer the best conditions!!!!. If I come again, I will definitely turn to them.

December 2023
Luigi Dispinzeri
Luigi Dispinzeri

Peugeot 208 in Montenegro

It was a good experience. Morgan was able tò answer all questions and match all my needs.

July 2023
Vasily Syvyk
Vasily Syvyk

Citroen C3 Aircross in Turkey

I requested a C3, but was given a Kia Sportage Diesel. Everything went great, from picking me up at the airport to dropping the car off at the agency. The car is in excellent condition, clean and no damage. Total mileage for 2 weeks was about 1800km, including the mountain serpentines Antalya-Oludeniz-Alania, as well as Green Canyon. I will recommend your company to my friends. And I will definitely use in the future myself, as I love traveling around Turkey by car. Good luck! Vasily

August 2023
Dmitry Petrov
Dmitry Petrov

Hyundai Kona in the UAE

Overall everything went great and I was satisfied. The car is good, in good condition. It was a different brand, but of the same class, so it was not critical. The only thing that confused me was that they did not give me any documents for the car. They promised to send it on WhatsApp, but I drove for 2 weeks without documents). At the end of the rental there was a strange situation. It was Sunday morning, I came to hand over the car, but the office was closed, the phones were disconnected, although the day before, on Saturday, we contacted and confirmed the completion of the lease. I ended up leaving the car at the office with the keys in the cabin, a video report was sent to the contact numbers. Otherwise no problems and I was satisfied with both price and quality! Will definitely contact you in the future! Thank you!

February 2024
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Frequent Questions

📚 All
What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

Got questions?

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