What our users say
Suzuki Grand Vitara in Georgia
In principle, everything was fine, the price was right, the car was waiting, but there were a couple of questions - it was difficult to find the office (there was no sign on the building), as far as I could read the Georgian papers, the year the car was made was not 2008, but 2006, and the most unpleasant thing – it had a burnt beam light bulb.
Renault Symbol in Turkey
thank you we received a Fiat Egea diesel car, even better than we ordered. Delivered on time, the car 30 thousand mileage in good condition, drove dynamically. But Fiat Egea always has a problem with the sensors, they pop up, but the performance is not affected. We have the third vacation and the same car Fiat Egea, we are satisfied with it. We are happy with the service, everything is as agreed. I recommend to contact, the best conditions online in our case.
Nissan Pathfinder in Georgia
Very nice company. Rented a Nissan Pathfinder for 3 days. We had an amazing experience with the car and the service provided. Mr. Tazo was very kind to provide us all the information we required and was available on the phone at all times. I would recommend this agency. Thank you very much
Subaru Forester in Georgia
Rented a car for the first time. Booked a Subaru Forester. Despite the late time, confirmation came very quickly. An hour before the time of issue of the car, they contacted us to check on time. There are no complaints about the machine itself and its technical condition: clean inside and out, there is no smell of smoke. No problem extended for another day. Importantly, the car was with extended insurance, which fortunately wasn't needed. They handed over the car without any problems. The hosts are very responsive - they helped to contact the driver who drove us across the border, met him while we had lunch. As a result, thank you very much for the service. If we go to Georgia again, I know where to rent a car and I can recommend this rental company to my friends.
Subaru Forester in Georgia
In general, everything went well, but I will voice a couple of remarks. The car was in good condition, it never let us down on the way, the interior was tidy, the air conditioning worked well. From the remarks - the car was taken almost with an empty tank, just drove away - the light bulb came on, we went straight to the gas station. It would be nicer of course to get a refueled car and when returning it would not be necessary to guess how much to fill up, and just fill up full. We also did not talk about the peculiarities of hull insurance in Georgia - then we found out ourselves. So in general everything was satisfactory, but in some points it could be better). They asked for money for washing, but after showing before/after photos they didn't ask for it, because the car was in any case not dirtier, and maybe even a little cleaner than when we received it.
Skoda Fabia in Montenegro
Everything went well. The car was delivered on time, clean. There were no problems in operation, I passed it fine too. All liked it.
Mitsubishi Pajero Io in Georgia
It was great. Service was very pleasant. Car was very good. It survived off-road in Kazbegi and Ushguli :)
Peugeot 208 in Montenegro
I was pleased with the car. The only thing that confused was the non-working multimedia system in the car. I had to listen to music from my phone.
Subaru Forester in Georgia
The cars are quite worn, we had to change the car for 1 day. The previous one is broken. They provided a worse car. I won't be using this company again. Although the owner has no questions. He was always in touch and tried to help.
Fiat Egea in Turkey
Everything went well, I was met at the airport, taken to the office where all the documents were drawn up. The car was the same as we had booked, in good condition. There were two things that we did not like very much. First: the car had no fuel at all, we had to look for a gas station. The second: when we handed over the car we were charged 300 lira for travel on toll roads, but the bill for them did not show. According to our data, we had to pay 150 liras for the toll roads. For us these are insignificant trifles. If we need a car in Turkey - we will turn to you, rating 5-
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.